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Integrated Loan Management System for Enhanced Customer Experience


Integrated Loan Management Businessman talking on the phone


Using innovations in technology to create superlative customer experiences is a core value of HDFC Bank. The Bank partnered with Oracle to deploy a four-node architecture-based Loan Management System (LMS) that would take customer convenience to the next level.

They were able to streamline all retail loan-related activities including billing, presentation, loan rescheduling, and PDC swap and closures under a single, integrated platform. The feature-rich platform simplified retail loans and provided custom loan offers based on individual requirements for the Bank’s customers.

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