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Oracle Subscription Management

Build a predictable, recurring revenue model with an end-to-end solution that can be deployed across sales, commerce, and service channels. Integrate front- and back-office processes to manage contracts, billing, and revenue, while providing your team with a complete view of your customers’ purchasing behavior. Handle modifications and changes as your customers initiate, renew, upgrade, and alter their subscriptions.

See how Oracle Subscription Management can help you.

Explore Subscription Management

Business model flexibility

Evolve your business with subscription services by taking advantage of an agile solution that supports complex products and services, quoting and deal management, and customer self-service capabilities, while eliminating complicated administration and manual processes.

Sales, CPQ, and commerce

Simplify complex processes across multiple systems and touchpoints. Support thousands of engagement points across pricing, delivery, and billing models. Provide your sales and service teams the tools needed to easily modify, manage, and renew deployment options. Deliver negotiated pricing, usage, or terms with subscription-based quotes and orders.

Revenue growth

Grow recurring revenues with new business models, new products, and new services. Strengthen customer relationships by providing more ways to engage, elevating customer lifetime value.

Renewals and insights

Improve your renewal management by ensuring that renewals are easy and accessible. Minimize customer churn with intelligent insights that help your team identify at-risk customers early to improve renewal rates. Intelligently determine cross- and up-sell opportunities for customers with additional needs so you can continue to expand your relationship and your customer lifetime value.

Order-to-revenue process

Improve the speed and accuracy of your customer billing and payments. Connect all of your applications and customer touchpoints across the subscription lifecycle to automate accurate invoicing and billing and improve payment collection and revenue recognition.

Simplified management

Do more with your existing technology ecosystem. Oracle helps you reduce the number of solutions needed to administer new revenue models while automating complex workflows, increasing accuracy and reducing costs.

Dynamic pricing models

Simplify billing by consolidating mixed orders of fixed, one-time, recurring, and consumption or usage-based charges into a single summary invoice. Choose the pricing and billing model that follows your existing revenue recognition rules.

Revenue recognition

Prevent revenue leakage while streamlining your usage calculations and revenue management. Easily add your subscriptions to your existing ERP system while maintaining your revenue recognition rules, all through an API-first approach.

Reporting and compliance

Streamline the reporting process by accurately capturing all of the necessary detail to support your sales, service, and finance teams. Forecast with greater confidence, and ensure regulatory compliance.

360-degree account view

Access customer data in one, comprehensive view to better understand user subscription activity across the customer and subscription lifecycles.

Business success metrics

Track key performance indicators to identify how subscriptions are impacting the business, including monthly recurring revenue, total contract value, average revenue per user, churn rate, customer lifetime value, and more.

Warranties and coverage services

Improve the management of your no-charge coverage services such as warranties.

Regulatory compliance

Ensure your business maintains regulatory compliance by having all the details to help you stay compliant with ASC 606 and IFRS 15.

Key benefits

  • Empower and improve customer retention

    Leverage a unified, 360-degree view across the lifecycle to understand the impact your customers are driving to your business. Empower and improve customer retention across sales, service, or ecommerce channels.

    Migrating to subscriptions (PDF)

  • Lower costs—Administer once, deploy anywhere

    Leverage the cloud-based solution to integrate subscriptions into any customer touchpoint with ease. Empower your end users to select and start subscriptions, modify products, and check usage at any point.

  • Drive growth with new sales models

    Sell complex products and services with any pricing or consumption model to fit your business requirements. Report on recurring and consumption billing and review your current subscriptions and pending contracts so you can drive growth.

    Grow predictable revenues with Subscription Management (3:02)

  • Simplify financial fulfillment

    Understand existing billing processes and automate your renewal and invoice creation. As business models become more complex, maintain a high standard for customer experience by coordinating warranty and service coverage and properly setting up contract terms and duration.

Key benefits
October 9, 2020

Oracle Named a Leader in the 2020 Gartner Magic Quadrant for CPQ Applications

Shad Stalians, Senior Product Marketing Manager, Oracle CX

As organizations look to recalibrate their sales and operations beyond 2020, it’s important to identify the adjustments that can have the greatest impact. Configure, price, and quote (CPQ) applications, and their role in managing subscriptions successfully, are providing new opportunities to launch new business models and grow into the future.

Read the complete post

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CX Subscription Management Release readiness

Oracle Subscription Management release readiness

Get up to speed on the latest Subscription Management release and ensure that your upgrade is a success. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.

Additional information

Oracle Subscription Management help center

Oracle Subscription Management Help Center

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX. You'll find all of these resources and more in the Oracle Help Center.

Cloud Customer Connect

Cloud Customer Connect

Cloud Customer Connect, Oracle's premier online cloud community is specifically designed to promote peer-to-peer collaboration and sharing of best practices, enable members to keep pace with product strategy, and provide a cloud solution feedback channel directly to Oracle development. Members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.

Oracle University

Oracle University

Access training or earn a certification. Oracle University helps you develop the skills to implement, configure, manage, and use your CX applications. Get training delivered in your choice of formats. See what CX Sales certifications are available to you.

Cloud Marketplace

Cloud Marketplace

Power innovation with partner applications and services available through Oracle Cloud Marketplace. Find the most comprehensive list of apps for sales, service, marketing, and more.

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