Featured Speakers

Keynotes

Christina Cavanna

Christina Cavanna

Vice President of Corporate Marketing, Oracle

Christina has been part of the Oracle marketing leadership team for ten years. She has held a number of positions during her tenure at Oracle in Legal, Sales, and Marketing. She is currently responsible for internal communications, communications for mergers and acquisitions, brand and creative, global customer visit centers and shared services and operations for Marketing. She has a BA from UC Davis and an MBA from UC Berkeley.

Mick Ebeling

Mick Ebeling

Chief Executive Officer & Founder, Not Impossible Labs

A recipient of the Muhammad Ali Humanitarian of the Year Award and listed as one of the most influential creative people by The Creativity 50's, Mick Ebeling has sparked a movement of pragmatic, inspirational innovation. As a career producer and filmmaker and now founder and CEO of Not Impossible, Ebeling harvests the power of technology and story to change the world.

Ebeling founded Not Impossible, a multiple award-winning social innovation lab and production company, on the premise that nothing is impossible. His mantra of "commit, then figure it out" allows him to convene a disparate team of hackers, doers, makers and thinkers to create devices that better the world by bringing accessibility for all. This unconventional approach brought to life highly acclaimed initiatives—the EyeWriter, Project Daniel, Don’s Voice and most recently Music Not Impossible—that brought the ability to draw back to a paraplegic street artist, 3D-printed arms to Sudanese amputees and "voice" to an ALS patient who hadn’t spoken in 15 years.

Working with a wide array of Fortune 500 companies, Ebeling not only pushes the bar on innovation, he also shares the emotionally resonating story of doing so. These narratives of overcoming seemingly impossible odds have inspired people across the world to do the same.

Named one of Wired's "Agents of Change," a two-time SXSW innovation of the year award winner, and recipient of every major creative and advertising award, Ebeling is on a mission to provide "Technology for the Sake of Humanity. By tapping into a community of passionate and talented engineers, makers, idea generators and storytellers, Ebeling is making the inconceivable, the unbelievable and the impossible Not Impossible.

Ann Handley

Ann Handley

WSJ Best-Selling Author, Digital Marketing Pioneer

Ann Handley inspires and instructs businesses how to create ridiculously good marketing that delivers real-world results. IBM named her one of 7 people changing modern marketing. Ann is a Wall Street Journal best-selling author of two books, including Everybody Writes and Content Rules. She is the Chief Content Officer of MarketingProfs, a LinkedIn Influencer, and an E.B. White superfan. Ann lives in Boston, where she works out of her backyard Tiny House.

Mark Hurd

Mark Hurd

Chief Executive Officer, Oracle

Mark Hurd is chief executive officer of Oracle Corporation and a member of the company's board of directors. He joined Oracle in 2010, bringing more than 30 years of technology industry leadership, computer hardware expertise, and executive management experience to his role with the company. Hurd is also a member of the Baylor University Board of Regents.

Magic Johnson

Earvin "Magic" Johnson

NBA Legend, Hall of Famer, Entrepreneur, and Philanthropist

Earvin "Magic" Johnson has become the most powerful African-American businessman in the world. He is a Major League Baseball owner, an NBA Legend, a two-time Hall of Famer, an Entrepreneur, a Philanthropist and a Motivational Speaker. The business mogul has successfully parlayed his skills and tenacity on the court into the business world, propelling his company to the status of #1 Brand in Urban America.

Chairman and CEO of Magic Johnson Enterprises (MJE), Mr. Johnson’s company provides high quality products and services that focus primarily on ethnically diverse and underserved urban communities through strategic alliances, investments, consulting and endorsements. The conglomerate is comprised of multiple business entities and partnerships that include Yucaipa Johnson, a $500 million dollar private equity fund, ASPIRE, an African-American television network, SodexoMAGIC, a food service and facilities management company, Magic Johnson Bridgescape Academies, a high school drop-out prevention program, Clear Health Alliance, a healthcare provider with a specialty plan for HIV/AIDS patients, Magic Airport Holdings including Magic Johnson Sports, EquiTrust Financial Services, a fixed annuities and life insurance services company, The Marvel Experience, a virtual 3-D attraction centered around Marvel characters and Los Angeles Football Club, a new Major League Soccer team.

In the business world Mr. Johnson is most noted for his unprecedented Starbucks partnership, which served as the catalyst for redevelopment in urban communities and is literally the blueprint for Corporate America’s engagement and success with urban consumers. In 2010, the savvy businessman divested his Starbucks, and Los Angeles Lakers shares in excess of $100 million dollars.

Mr. Johnson in 2012, as a member of Guggenheim Baseball Management (GBM), became an owner of the Los Angeles Dodgers, a Major League Baseball Franchise. In 2014, Mr. Johnson with some of the partners from GBM purchased the Los Angeles Sparks of the WNBA.

Mr. Johnson also serves as Chairman and Founder of the Magic Johnson Foundation, where his unwavering commitment to transform Urban America continues through HIV/AIDS Awareness & Prevention Programs, Community Empowerment Centers, and the Taylor Michaels Scholarship Program. Celebrating over 20 years of success, the Magic Johnson Foundation has become one of the most recognizable philanthropic organizations around the world.

Judith Sim

Judith Sim

Chief Marketing Officer, Oracle

Judy Sim joined Oracle in 1991 and has held various customer-related and marketing positions during her tenure. Currently, she is head of corporate marketing programs, including corporate communications, global customer programs, advertising, campaigns, events, and corporate branding.

Andrew Sinclair

Andrew Sinclair

Corporate Vice President and General Manager, Software Enterprise, Motorola Solutions

Andrew Sinclair is responsible for revenue and growth of the business as Motorola Solutions transforms to a cloud software, services, and devices company. His team is dedicated to delivering innovation through our software products and services to enable customers to work more efficiently and effectively to make lives better and save lives.

Since joining Motorola Solutions in 2017, Andrew has formed the Software Business focusing on applications to serve in the areas of Emergency Call Handling, Unified Communications, Command & Control, Records & Evidence, Enterprise Security, Software Deployment, and Go-To-Market.

He earned his bachelor's degree from Staffordshire University in the UK. Andrew has over 18 years of experience making real-time collaboration and communication tools at Skype and Microsoft. Prior to joining Motorola, Andrew was General Manager of Skype, Skype for Business, and Microsoft Teams at Microsoft.

Jennifer Storms

Jennifer Storms

Chief Marketing Officer & Executive Vice President, Content Strategy, NBC Sports Group

Jennifer "Jenny" Storms is responsible for all marketing strategy, research, insights, and consumer engagement plans for NBC Sports Group assets, which include NBC Sports, NBC Olympics, NBCSN, Golf Channel, Olympic Channel: Home of Team USA, NBC Sports Regional Networks, NBC Sports Radio, and NBC Sports Digital; and two transactional sports businesses, GolfNow, and SportsEngine.

Earlier this year, Jenny led NBC Sports Group's comprehensive Super Bowl LII and 2018 Olympic Winter Games consumer engagement plan, where more than 233 million Americans tuned in to the networks of NBCUniversal.

Previously, Jenny held senior marketing positions at PepsiCo, Inc., Gatorade, and Turner Broadcasting System / Turner Sports in Atlanta. She began her career at the United States Olympic Committee (USOC).

For three consecutive years, Storms was named to SportsBusiness Journal's "Forty Under 40" list, earning her an induction into the award's Hall of Fame, among other industry honors.

Rob Tarkoff

Rob Tarkoff

Executive Vice President and General Manager, CX Cloud, Oracle

Rob joined Oracle in 2018 as EVP, leading CX Cloud product and strategy across marketing, sales, commerce, and service. His goal is to build products that help companies succeed in the Experience Economy. In this new paradigm, the customer experience is paramount; inseparable from the value of the good or services a company provides. And at its helm are today's consumers, driving innovation and pushing the boundaries.

Rob spent the last 15 years focused on the customer experience, developing products for both large and early-stage companies. Most recently, as President and CEO of Lithium Technologies, Rob created the leading software in online communities. Prior to that, he ran the Digital Enterprise business for Adobe. Rob brings an outside-in perspective to Oracle and to each project, realizing that the way we and our customers work is rapidly changing, pushing us to adapt and transform in ways we never even imagined.

Featured Speakers

Fortune Alexander

Fortune Alexander

Senior Director, CX Sales SaaS Product Strategy, Oracle

Fortune Alexander is the Senior Director of Product Strategy for Oracle CX Sales SaaS Applications. He's a tech industry veteran with over 20 years of B2B tech marketing experience. Prior to Oracle, Mr. Alexander worked for leading technology firms including Dell, Sony and EMC.

Kristen Alexander

Kristen Alexander

Chief Marketing Officer, Certain

Kristen Alexander leads Marketing at Certain including go-to-market strategy, demand generation, product marketing, and corporate communications. Kristen brings 17 years of industry experience inside Fortune 100 companies and high-growth startups to the role, in both enterprise and consumer companies. Most recently, Kristen led marketing at Aviso, a leader in predictive analytics for sales and Agari, a high growth leader in cybersecurity. Prior to Agari, Kristen held senior roles at Disney Interactive. Kristen takes pride in being her daughter’s soccer coach. She holds a Bachelor in Business Administration from New York University.

Dart Bebel

Dart Bebel

Director of Demand Generation and Database Marketing, TurnKey Vacation Rentals

D’Artagnan (Dart) has 10+ years’ experience leading organizations through the marketing technology landscape by increasing demand and driving revenue. He specializes in utilizing technology and data to maximize performance throughout the marketing and sales process. Two years ago he joined TurnKey Vacation Rentals, the third largest vacation rental management company in the US. He lives in Austin, TX and enjoys playing tennis and indoor volleyball in his spare time.

Francis Beiring

Francis Beiring

CX Practice Director, Schenck Process LLC

Francis Beiring is responsible for the global support, management, and optimization of Configure-Price-Quote (CPQ), Customer Relationship Management (OEC), and Field Service (OFSC) systems. Schenck Process is a global supplier of bulk material handling systems to a wide range of industries covering aggregates, cement, chemical, food, grain, gypsum, pet food, lime, plastics, mining, power, and steel. Schenck Process has a global infrastructure in 22 countries on five continents, more than 2,500 employees at 33+ locations, 130+ territorial agencies, 22 assembly facilities, and field service technicians. Francis leads a global cross-functional team focused on product value chain processes and systems as well as sales, service, and marketing automation. Francis has been with Schenck Process for 14 years and has held a variety of positions related to engineering, sales, application development, and project management. Prior to his role as CX Practice Director, Francis held the roles of CPQ Program Manager and Senior Engineer within the Schenck Process organization.

Nannette Bromley

Nannette Bromley

Senior Director of IT, Bissell Homecare, Inc.

Nannette Bromley is an experienced IT professional in the Consumer Products industry with 20+ years of experience. Over the past two years at BISSELL, has managed business and vendor relations to support products and projects with Oracle Service Cloud and HCM applications. Prior to BISSELL, she gained valuable IT work experience in a large corporate environment as a Global ERP expert and managing teams across various functional area’s including OTC, PTP, EDI, Warehousing, and Retail. Nannette holds a B.S. in Computer Information Systems and lives in Western Michigan with her two sons.

Susan Burris

Susan Burris

Vice President of Enterprise, Atlatl Software Inc.

Susan Burris attended the University of North Carolina at Charlotte majoring in Microbiology and Chemistry and also completed her MBA and MHA at Pfeiffer University. Susan began her career in the lab but realized she wanted a different path, more technology focused. Susan branched far out of her clinical science career and pursued a path in technology and has found her home specifically in the manufacturing technology industry. She now has 20 years of experience under her belt in the space and truly enjoys helping manufacturers with their sales technology initiatives. She is passionate about connecting businesses with the right solution and watching them succeed for years to come.

Des Cahill

Des Cahill

Head CX Evangelist, Oracle

Des' life beyond customer experience revolves around playing guitar, the Warriors, walking the dog and high school sports (non-participatory). At Oracle, Des runs product strategy, messaging and marketing for the Oracle CX Cloud Suite. The Oracle CX Cloud Suite empowers organizations to take a smarter approach to customer experience management and business transformation initiatives.

Tony Castiglioni

Tony Castiglioni

Vice President, Product Management, Oracle

Tony leads the product organization at Oracle Responsys, and applies his years of experience as a Product Management executive to lead teams and release outstanding products. Tony has held product leadership positions at both startup and large enterprise companies, while leading cutting edge business and consumer products to market in the related spaces of e-commerce, digital media, online advertising, and marketing technology. Tony graduated from California Polytechnic University at San Luis Obispo.

Randy Cockrill

Randy Cockrill

Business Manager for Services, Kubota Tractor Corporation

Randy Cockrill is the Business Manager for Services at the Kubota Tractor Corporation, a tractor and heavy equipment manufacturer based in Osaka, Japan. Randy has over 25 years of multi-faceted production and Call Center experience with companies including UPS, Pepsico, and SSA Global. Outside the office, Randy is raising a family with kids that apparently know more than he does. In addition, he serves as a Board member of the North Texas Leukemia & Lymphoma Society's (LLS) and is dedicated to LLS's mission to cure leukemia, lymphoma, Hodgkin's disease, and myeloma, and improve the quality of life of patients and their families.

Ginger Conlon

Ginger Conlon

U.S. Editor, The Drum

Ginger Conlon is an award-winning editorial architect with expertise across channels and with events. She leads The Drum's U.S. editorial operations. The Drum is a media organization empowering marketers to change the world, providing insights on all things digital, creative, advertising, and media-related via its website and magazine.

Pierre Custeau

Pierre Custeau

Vice President of Product Management, Oracle

Pierre Custeau leads the Product Management and Strategy group for Eloqua and Oracle Content Marketing. Pierre's team is responsible for identifying the trends and market forces impacting modern marketers and for driving innovation for B2B marketing products within the Oracle Marketing Cloud organization. For more than 20 years, Pierre has worked closely with organizations in the Americas and Europe to define and execute innovative sales and marketing strategies. He has held senior positions in consulting, sales, R&D, and product management for various software companies before first joining Oracle in 2013 when he led the Industry Solutions product strategy for OMC. He then went on to lead the Customer Experience strategy at Infor in 2015 before rejoining Oracle in late 2017.

Justin Duling

Justin Duling

Senior Vice President, Commercial Director, Loqate, a GBG Solution

As Senior Vice President, Justin leads the U.S. strategy and global channel business for Loqate, the Location Intelligence business unit at GBG. Justin is a strategic and dynamic executive with 20 years of leadership experience and success driving commercial growth for businesses in the financial services, software & technology, healthcare, and data quality sectors. As a former professional baseball player, Justin has a love for anything Dodger baseball.

Alex Dye

Alex Dye

Director Business Applications, Master Lock Company

Alex Dye is responsible for supporting, managing, and optimizing product development and customer relationship management (CRM) systems at The Master Lock Company. Master Lock, which is based in Oak Creek, Wisconsin, is a division of Fortune Brands Home and Security (FBHS). In his current role at Master Lock, Alex leads a cross-functional team focused on product value chain processes and systems as well as sales, service, and marketing automation. Alex has been with Master Lock for 16 years and has held a variety of positions related to information technology, product master data management (MDM), application development, project management, and e-commerce.

Brian Fanzo

Brian Fanzo

Founder and CEO, iSocialFanz LLC

Brian Fanzo inspires, motivates and educates businesses on how to leverage emerging technologies and digital marketing to stand out from the noise and reach the millennial and generation z consumers.

He has a diverse background working for the Department of Defense in cybersecurity, then as a technology evangelist at a booming cloud computing startup and is currently the founder of iSocialFanz which has helped launch digital and influencer strategies with the world's most iconic brands like Dell EMC, Adobe, IBM, UFC, Applebees and SAP.

A proud pager-wearing millennial and Dad of three girls, Brian hosts two podcasts (FOMOFanz and SMACtalk), has traveled to over 70 countries, and has spoken at many of the worlds largest events including SXSW, Social Media Marketing World, CES, Mobile World Congress.

Brian is a diehard Pittsburgh sports fan and semi-professional poker player that isn't afraid to leverage his fast-talking skills to read your body language and spot when you're bluffing!

Keith Ferrazzi

Keith Ferrazzi

Founder and Chairman, Ferrazzi Greenlight

Keith Ferrazzi has spent over a decade addressing the behaviors that block global organizations from reaching strategic goals and transforming them into new habits that increase shareholder value. Keith is also an entrepreneur who has taken his drive to help organizations effect positive change and started two technology companies in the Human Capital space, which he has successfully exited. Keith is the author of the bestsellers Who's Got Your Back and Never Eat Alone. His writing has also been published in The Wall Street Journal, Harvard Business Review, Inc., and Fast Company.

Stephen Fioretti

Stephen Fioretti

Vice President, Product Management, Oracle

Stephen has Outbound Product Management and Strategy responsibility for part of Oracle Service Cloud and Oracle Sales Cloud portfolio, where he drives strategy, product roadmap, field enablement, press and analyst relations and go-to-market initiatives. Previously at Oracle and Siebel he has served as vice president of Product Management and Strategy for various CRM cloud and on–premise products, specifically in the domains of multi–channel service and support, sales force automation, partner relationship management, and configuration, pricing and quoting.

Susan Fisher

Susan Fisher

Senior Manager Global CRM & CPQ Platform Development, Hyster-Yale Group

Susan Fisher contributes to Hyster-Yale Group, a materials handling manufacturer who produces Hyster, Yale, and UTILEV forklift brands. She leads the global team responsible for system enhancement, maintenance, and operational support for the company’s CRM & CPQ systems. Susan focuses on driving a user experience-based strategy and roadmap to support both internal business functions and the independent dealer network who sell HYG product globally.

Mark Galloway

Mark Galloway

Chief Executive Officer, OppSource.com

Prior to founding OppSource, Mark Galloway was a partner at B2B marketing agency Sight Marketing and prior to Sight Marketing, he co-founded the marketing agency Wire The Market. Leading up to Galloway’s decade long journey as an entrepreneur, he was Vice President of Market Development at Adaytum where he helped take a startup analytics software company and built it into the world’s leading enterprise e-Planning solution that was ultimately sold to Cognos/IBM. Before Adaytum, Galloway started his career at Lawson Software (now part of INFOR), where he helped develop and market various software products, including leading the implementation of Lawson Software’s vertical market strategies as Vice President of Industry Marketing and Business Development. Galloway is passionate about building the ultimate B2B lead machine so that the sales and marketing functions can work more seamlessly together. At OppSource, he and his teams are constantly focused on finding better ways to leverage technology, processes, and marketing best practices to improve the inquiry-to-revenue workflows and conversions.

Annie Garvey

Annie Garvey

Associate Director, Demand Marketing, Covance

Annie Garvey leads the demand marketing team at Covance Inc., focusing on delivering marketing experiences, digital outreach, and value offerings that drive client interaction, qualified leads, and value perceptions of the company. She has an extensive history of developing and executing common sense, forward-thinking lead management systems and marketing campaigns for healthcare, specifically drug development, and is an agent of change to propel function and business value. She graduated with a B.A. in Communications from DePaul University and her MBA from the University of Illinois-Urbana Champaign.

Shantanu Goswami

Shantanu Goswami

Senior Business Analyst for CRM, The Master Lock Company

Shantanu Goswami has been leading CX initiatives (Sales, Service and Marketing) at The Master Lock Company for over three years. Master Lock, based in Oak Creek, Wisconsin, is a division of Fortune Brands Home and Security (FBHS). He holds a Master’s degree in Business Administration and an undergraduate degree in Computer Engineering. He is a seasoned CX professional with over 9 years of CRM domain and technology experience and close to 12 years overall in IT. Before joining Master Lock, he has implemented and supported CRM projects at multiple organizations in Manufacturing and BFSI space.

Marc Grant

Marc Grant

CX Software Engineering Manager, Elsevier

Marc Grant has over 16 years of experience in the customer services industry starting in L1 technical support, moving on to deal with more complex customer escalations and eventually defining best practices for the entire team. Soon after that he managed and developed various in-house and out-of-the-box incident management solutions. Four years ago he began supporting Oracle Service Cloud for Elsevier's Global Customer Services and Researcher Support functions (amongst many others), building the size of the existing, experienced team to support increased demand and more complex requirements. He's seen Customer Services change a lot over that time and companies become more focused on the entire Customer Experience journey and is always excited to see new methodologies and technologies.

Julian Guthrie

Julian Guthrie

Journalist and Author

Julian Guthrie is a New York Times best-selling author of How to Make a Spaceship, with a foreword by Richard Branson and an afterword by Stephen Hawking. She wrote The Billionaire and The Mechanic: How Larry Ellison and a Car Mechanic Teamed Up to Win Sailing's Greatest Race. Here new book, Alpha Girls, has been optioned for film. She gravitates to underdog stories with a theme of abandoning conventional wisdom to achieve something remarkable. Alpha Girls is the ultimate underdog story, about a group of trailblazing women in Silicon Valley who succeeded despite the odds. Their stories have never been told. Julian spent twenty years at the San Francisco Chronicle, where she had her work nominated multiple times for the Pulitzer Prize. She lives in the San Francisco Bay Area.

Bill Haberer

Bill Haberer

Director Sales Operations, Arris Group, Inc.

As global process owner, Bill Haberer leads ARRIS's global business improvement initiative for the end to end process, inquiry to cash. He is responsible for selection, design, deployment of systems to standardize overall business processes for sales, marketing, and sales operations. Previously, Bill lead sales forecast and planning, and opportunity management for Sales at ARRIS. He has an extensive experience in acquisition integration of deployment of business systems.

Jacob Hayden

Jacob Hayden

Technical Resource Manager, Parker Hannifin

Jacob Hayden has almost 20 years of CRM experience delivering complex projects across a variety of B2B and B2C industries. Past roles have included infrastructure, focused development and cross platform solutions architecture. Currently he leads the IT team supporting global Sales and Marketing platforms at Parker Hannifin. Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than 100 years the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets.

Katrina Haynes-Gosek

Katrina Haynes-Gosek

Senior Director, Product Management, Oracle

Over the last decade, Katrina has partnered with B2C and B2B online businesses of all sizes—from top 500 companies to boutique vendors—to navigate some of the biggest industry shakeups digital professionals have faced in recent memory. The digital space and ecommerce has continually pushed Katrina to develop and understand the best product strategy for Oracle customers. She works for and with Oracle customers and partners in a landscape that is always changing, to accommodate business priorities and consumer demands. Katrina focuses on Digital Customer Solutions within the Oracle product development team and collaborates across customer success, competitive intelligence, sales, marketing, campaigns, press, analysts, sales, education, and partners to bring new products to market in the digital arena.

Doug Henschen

Doug Henschen

Principal Analyst, Constellation Research

Doug Henschen focuses on data-driven decision making. His Data-to-Decisions research examines how organizations employ data analysis to reimagine business models and gain a deeper understanding of customers. His research acknowledges the fact that innovative data-driven applications require a multi-disciplinary approach, starting with integration and orchestration technologies, including next-generation data platforms, continuing through business intelligence and analytics, and harnessing third-party data enrichment and cutting-edge machine learning and deep learning techniques.

Ian Jacobs

Ian Jacobs

Principal Analyst, Application Development and Delivery, Forrester

Ian Jacobs serves Application Development & Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers. His research keeps a sharp focus on customer experience and agent experience issues. Ian is an award-winning columnist, is regularly quoted in major global publications and is a frequent speaker at industry conferences.

Cheri Keith

Cheri Keith

Senior Research Analyst, SiriusDecisions

Cheri Keith brings more than a decade of marketing experience to SiriusDecisions' Demand Services team. Her background includes experience serving b-to-b organizations at communications agencies and tenure working within marketing organizations. She is a respected and results-oriented leader with a proven track record of moving people and programs forward. Previously, Cheri led the public relations, analyst relations, and marketing communications functions at Digital Guardian, formerly Verdasys, and Ipswitch, Inc. Her work focused on communicating key business issues and product values to diverse audiences and stakeholders across the globe. Prior to her experience working within marketing organizations, Cheri held leadership positions at several b-to-b public relations and social media agencies. She graduated magna cum laude from Boston University with a bachelor of arts degree in French language and literature.

Robert Kleinschmidt

Robert Kleinschmidt

Senior Vice President, AirBorn Inc.

Robert Kleinschmidt is responsible for leading the front end digital transformation of AirBorn Inc's processes, products and services and for global marketing. He is currently implementing a new e-commerce website with guided selling built on Oracle Commerce, with Oracle's CPQ solution, all tied to their Oracle Service foundation and three back-end ERP tools using SnapLogic middleware. Robert has a BS in Mechanical Engineering from University of Wisconsin, an Executive MBA from London Business School, and is currently undertaking a Global Digital Business MBA with Zigurat Innovation & Technology Business School and the University of Barcelona. He is based out of Georgetown, TX.

Bryan Kramer

Bryan Kramer

CEO, Speaker, Coach, Author, PureMatter and H2H Companies

Bryan Kramer is the author of the bestselling book "There is No More B2B or B2C: It's Human to Human #H2H." His second book "Shareology" made it to the top business books by USA Today and has been printed in six languages. Bryan is a full-time speaker, transformational coach, and leads business strategies as CEO of PureMatter and H2H Companies--achieving consistent growth over the last 17 years and earning a spot as one of Silicon Valley's fastest growing private companies by the Silicon Valley Business Journal. Bryan delivered a global TED Talk about how sharing is powering the human economy. He has also been listed as the 43rd most talked about marketer by global senior marketers in a report study via LeadTail, Top 10 keynote speakers by Forbes, The Top 50 Social CEOs on Twitter in the world by the Huffington Post, and was identified as a Top 25 Influencer to follow by Forbes. And most recently listed as one of The 100 Most Influential by Business Insider.

Gerardo Lara

Gerardo Lara

Vice President, Digital Marketing Capabilities, Wells Fargo

Gerardo Lara is a Digital Marketing Strategist with expertise leading the development and implementation of multi-platform digital capabilities and the business units to support them. As part of the Wells Fargo Digital capabilities team, he is responsible for delivering optimization and personalization capabilities and marketing programs across desktop, tablet and mobile. Previously, he drove the strategy, implementation and operating business model to enable marketing within mobile at JP Morgan Chase. He has held leadership roles in both marketing and product across different areas of the digital ecosystem with firms like Nielsen, Intel, and ATT, as well as driving strategic engagements as part of AT Kearney’s Telecom and High Tech practice. Gerardo holds a BA from Stanford University, JD from the UCLA School of Law and MBA from the Goizueta School of Business at Emory University.

Brent Leary

Brent Leary

Co-founder and Partner, CRM Essentials LLC

Brent Leary is Co-founder and Partner of CRM Essentials, a CRM consulting/advisory firm focused on small and mid-size enterprises. He has over 15 years of IT and management consulting experience working on projects for Microsoft, Research In Motion, BellSouth, Compaq and the state of Georgia’s Department of Economic Development. Brent received CRM Magazine’s 2004 Most Influential Leader Award along with his business partner Michael Thomas. He serves on the national board of the Customer Relationship Management Association as Vice President of Technology, and as CRM subject matter expert for the Small Business Technology Task Force.

Daniel Lewenhoff

Daniel Lewenhoff

Director, Technical Services, Radware Inc.

Daniel Lewenhoff has been working in the computer communications, internet, networking industry for the last 22 years in technical and managerial roles, including 13 years at Radware Ltd. Daniel has a B.A. in Psychology and a M.A. in Conflict Management and Negotiation.

Michael McDowell

Michael McDowell

Director of Value and Insights, Hertz

Mike McDowell is a 25 year industry veteran leading the Digital Optimization program at Hertz. Mike started with Hertz in 1997 as hertz.com's first web developer and has taken on numerous roles since. As a business analyst and functional designer through most of the 2000's, spearheaded data driven design through analytics and customer research. He led Hertz's innovation efforts in Silicon Valley for several years, including startup partnerships and connected vehicle hackathons. Michael spent the last two years working with Maxymiser to deliver enhanced, test driven experiences to the customers of the Hertz, Dollar, and Thrifty car rental brands. Over the course of that time, he successfully achieved multi-million dollar outcomes on numerous occasions related to both incremental gains as well as loss prevention. Michael has been a member of the Oracle Maxymiser Customer Advisory Board for the last two years.

Marc Murphy

Marc Murphy

Chief Executive Officer, Atlatl Software Inc.

Marc Murphy is CEO and a member of the Atlatl Board of Directors. Having joined Atlatl in 2016, Marc has extensive experience leading high-growth, results-focused, startups to include SPARC, LLC where he functioned as the CEO resulting in the company's successful acquisition by Booz-Allen, Hamilton in November 2015.

With over 20 years of experience in the technology industry, Marc is helping to revolutionize manufacturing sales enablement technology as part of the global Industry 4.0 movement. Atlatl Software offers a portfolio of disruptive software solutions that are the most efficient way to transform sales prospects and opportunities into customers while driving revenue in a matter of minutes.

Gerry Murray

Gerry Murray

Research Director, Marketing and Sales Technology, IDC

Gerry Murray is a Research Director with IDC's Marketing and Sales Technology service where he covers marketing technology and related solutions. He produces competitive assessments, market forecasts, innovator reports, maturity models, case studies, and thought leadership research.

Murugan Namasivayam

Murugan Namasivayam

Director of Sales and Marketing Operations, Seismic Software

Murugan Namasivayam leads sales and marketing operations at Seismic Software, where he oversees the company's sales process, pipeline management, forecasting, go to market analysis, lead management, and CRM implementation.

Bridget Nygaard

Bridget Nygaard

Director of Commercial Marketing and Lead Generation, Schneider

Schneider is the premier provider of truckload, intermodal and logistics services in North America. As the Director of Commercial Marketing, Bridget is accountable to meet the enterprise needs for implementation and execution of commercial lead generation efforts. This is achieved by creating a collaborative approach among Schneider’s commercial leaders within its service offerings and cross-functional teams to develop and execute strategic initiatives for the purpose of attracting and retaining customers across the enterprise. Most recent achievements include conducting a pilot which proved the value of personalized e-marketing and supported the requirement of enhanced integration between OSC and Eloqua and highlighted the necessity for compliant data management (in all systems) and quality control measures. Bridget is a graduate of the University of Wisconsin-Madison with a Bachelor’s Degree in Communication (focus on theory and research).

Chris O'Neill

Chris O'Neill

Vice President, Sales Enablement, Ricoh

Chris O’Neill is an innovative marketing and sales operations leader with over 20 years of experience driving top line results. He has a passion for solving business problems with creative solutions with a record of improving sales and marketing effectiveness in a wide variety of industries and selling environments. His specialties include strategic planning, customer segmentation, competitive analysis, sales operations, sales planning, marketing strategy, marketing research, quota setting, lead and opportunity management, pipeline and forecast management, territory design and optimization, compensation design and management, sales organizational design, advanced analytics, multi-channel management, CRM systems, and sales and marketing alignment.

Denis Pombriant

Denis Pombriant

Founder and Managing Principal, Beagle Research Group, LLC

Denis Pombriant is a well-known CRCM analyst. He is the author of two recent books on CRM and is consistently ranked as one of the top bloggers in the industry. He continues to pursue a full research and consulting calendar and his interests include CRM platforms and analytics and customer loyalty. He is most recently the author of "The Age of Sustainability" which deals with finding solutions to global warming.

Dr. Alexander Prinz

Dr. Alexander Prinz

Lead WebIntelligence and Testing, Deutsche Lufthansa AG

Alexander Prinz leads the WebIntelligence team of Lufthansa Airlines in Frankfurt. Previously he was the project lead for big data analytics and was involved in architecting key analytics transformation initiatives at Lufthansa. An expert in econometrics, Alexander taps into the power of statistical analysis to forecast customer behavior and develop highly personalized customer interaction for marketing campaigns and web. Alexander is always looking for new innovative solutions to provide the best possible offers and promotions to customers. Prior to Lufthansa, Alexander was a lecturer at the Warsaw School of Economics and was a research assistant at the Institute for Statistics and Econometrics in Mainz, Germany. Previously he worked as an apprentice banker and public relations manager at Deutsche Bank in Frankfurt. Alexander is a regular lecturer at Frankfurt School of Finance and Management conducting professional training on statistical traps and analytical possibilities as well as on big data developments. Alexander is listed on the Marquis “Who's Who in the World” list, has authored a textbook on econometrics, and is regularly published in industry trade journals. Alexander holds a doctorate in Econometrics.

Michele Rowan

Michele Rowan

President, Customer Contact Strategies

Michele Rowan is a leading authority in work at home programs. Michele has worked with 1500+ companies through conference facilitations, workshops and customized consulting, dedicated exclusively to work at home for contact centers, support functions and enterprise remote working. Her professional experience includes 12 years with Hilton Worldwide Reservations, as VP of Global Performance Management. At Hilton, Michele designed and led the strategic expansion of the company's work at home program both in the US and Europe, transitioning 1000+ positions from office-based to home-based in six months.

Shashi Seth

Shashi Seth

Senior Vice President, Oracle Marketing Cloud, Oracle

Shashi brings over 20 years of industry experience in the internet industry, working at iconic brands like eBay, Google, YouTube, and Yahoo, along with many startups along the way. He has been involved in Big Data, Machine Learning, Cloud, Algorithms, etc. since 2005, when he was the Product Lead for Google Search, and has lead teams that have solved a range of problems from personalization, whole page optimization, ranking, content recommendations, location targeting, and much more. Using this wealth of accumulated experiences, Shashi is chartered with transforming the Marketing Automation Industry at Oracle. He holds over 25 technology patents.

Steve Silver

Steve Silver

Senior Research Director, Sales Operations Strategies, SiriusDecisions

Steve brings over 20 years of experience spanning sales operations, sales, product management and engineering.

Prior to SiriusDecisions, Steve spent six years as Director of channel sales and operations for The TAS Group, a sales methodology and software company that developed the Dealmaker software platform. He was responsible for the design, implementation and management of The TAS Group's worldwide channel partner program, which comprised approximately 40 percent of the company's revenue.

Before The TAS Group, Steve was Vice President of Sales Operations at StorageTek, leading a sales transformation project for a $1.2 billion business unit. The program touched all aspects of the sales environment, including sales coverage, indirect channels, account planning, sales management process, sales force automation, sales reporting and metrics. Steve has run large staff organizations as VP of sales operations at Qwest Communications, customer-facing organizations as VP of business operations at USA.NET and field sales organizations as a regional sales manager for MCI Telecommunications. As a product manager at MCI, Steve was on the forefront of new product development and launch, bringing MCI's first intelligent network service, Vnet, to market.

Steve received a BS in telecommunications engineering from Texas A&M University and has conducted post-graduate work at The University of Chicago, the University of Denver and the University of Phoenix.

Laurie Simpter

Laurie Simpter

Senior Manager of Customer Relations, Pier 1 Imports

Laurie Simpter is an experienced professional who has always had a passion for the Retail industry. With over 35 years of retail experience and 16+ years with Pier 1 imports, she has worn many hats throughout her career and has utilized her broad experience to create a strategic vision for her team and drive for results. Her belief that customers are the centricity of all successful organizations has inspired her to lead with her heart and empower her employees to share their passion for the company and products with customers, while leveraging technology and improved processes to deliver strong financial results. As the Senior Manager of Customer Relations, Laurie has successfully lead the effort to upgrade legacy technology, transition the Contact Center to over 70% work-from-home, improve service levels, drastically shrink turnover, and reduce payroll expenses by over 25%. In her free time, Laurie enjoys spending time with her family, attending Dallas Stars hockey games, and riding her horses.

Vitaly Vaizer

Vitaly Vaizer

Director of Global Support, Radware

Vitaly Vaizer has been working in the networking, internet, software and security industry for the last 16 years, including 13 years at Radware. He started his career as Tier1 Technical Support Engineer and progressed all the way up to the role of Director of Global Support at Radware.

John Walsh

John Walsh

Vice President, Marketing, Mack Trucks

John Walsh leads the development and implementation of strategies aimed at driving product and services sales, safeguarding and enhancing the image of the Mack brand, and growing Mack's merchandising and brand licensing efforts. Walsh has more than 30 years of experience in public relations, marketing and brand management.

Before assuming his current responsibilities, he was Director of Media and Public Relations for Mack. Prior to joining Mack in 2002, he founded and headed a firm providing public relations, marketing and brand management support to a variety of corporate and government clients.

From 1982 to 1994, he served as a television producer in the public affairs office of the National Aeronautics and Space Administration in Washington, DC.

He holds a B.A. degree from the College of the Holy Cross in Worcester, MA and an M.S. degree from Boston University's School of Communications.

Jeff Wartgow

Jeff Wartgow

Senior Director, Product Management, Oracle

Jeff and his team are currently on a mission to predict the future, working with customers, partners, and developers to determine what technologies will deliver the next generation of service. Before joining Oracle, Jeff was with TOA Technologies (acquired by Oracle) where he served as the vice president of product marketing and also spearheaded relationships with all device, integration, service and technology partners as vice president of channels and alliances. Before joining TOA, Jeffrey spent two and a half years as a Director at FTI Consulting in San Francisco, where he was charged with developing the company’s first formal partner program. Prior to FTI, Jeffrey served seven years with Dell Inc. During this time he managed Dell's Strategic Alliances for Europe, the Middle East and Africa as well as Dell’s New Partner Evaluation program. Jeffrey also led Dell's Competitive Intelligence team focusing on enterprise products. With more than 15 years of experience in diverse roles across the technology industry, Jeffrey is an expert on mobility, predictive analytics, big data, enterprise cloud computing, technology ecosystems, partnerships and integrations, and the dynamic relationship between hardware, software and services in enterprise IT architecture.

Kevin Yates

Kevin Yates

Senior Manager Sales Operations, Wright Medical Technology, Inc.

Kevin Yates has been a technology leader within Wright Medical Technologies to bring innovation to their sales organization. With his previous experience as both a sales rep and IT project manager for a Fortune 500 company, he was the perfect fit for Wright who was looking to bring 21st century solutions to the sales force. Kevin has successfully implemented sales automation solutions and continues to develop new projects to make his sales organization successful. Kevin is now the department head for Sales Enablement for the Lower Extremity division with recent implementations of Sales Cloud, CX Mobile, and Oracle Social Network. As leader of Sales Enablement his primary responsibilities include sales productivity, sales solutions, sales planning, and communications.

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