The Experience Economy brings a new breed of buyer, which means you have a choice—and a challenge. Be the first to decode their expectations and cement your legendary status. Or, wait for others to pave the way.
Modern Customer Experience is the only place for sales leaders to capture inspiration and practical coaching to get ahead in CX. Over three intensive days, you'll arm yourself with the latest innovations from Oracle and dive into hands-on workshops and product demos hinged on connected sales planning, AI-guided selling, conversational CRM, and frictionless sales productivity while building your network with powerhouses in marketing, service, sales, and commerce.
Vice President of Enterprise, Atlatl Software Inc.
Susan Burris attended the University of North Carolina at Charlotte majoring in Microbiology and Chemistry and also completed her MBA and MHA at Pfeiffer University. Susan began her career in the lab but realized she wanted a different path, more technology focused. Susan branched far out of her clinical science career and pursued a path in technology and has found her home specifically in the manufacturing technology industry. She now has 20 years of experience under her belt in the space and truly enjoys helping manufacturers with their sales technology initiatives. She is passionate about connecting businesses with the right solution and watching them succeed for years to come.
Director Sales Operations, Arris Group, Inc.
As global process owner, Bill Haberer leads ARRIS's global business improvement initiative for the end to end process, inquiry to cash. He is responsible for selection, design, deployment of systems to standardize overall business processes for sales, marketing, and sales operations. Previously, Bill lead sales forecast and planning, and opportunity management for Sales at ARRIS. He has an extensive experience in acquisition integration of deployment of business systems.
Research Director, Marketing and Sales Technology, IDC
Gerry Murray is a Research Director with IDC's Marketing and Sales Technology service where he covers marketing technology and related solutions. He produces competitive assessments, market forecasts, innovator reports, maturity models, case studies, and thought leadership research.
Vice President, Sales Enablement, Ricoh
Chris O’Neill is an innovative marketing and sales operations leader with over 20 years of experience driving top line results. He has a passion for solving business problems with creative solutions with a record of improving sales and marketing effectiveness in a wide variety of industries and selling environments. His specialties include strategic planning, customer segmentation, competitive analysis, sales operations, sales planning, marketing strategy, marketing research, quota setting, lead and opportunity management, pipeline and forecast management, territory design and optimization, compensation design and management, sales organizational design, advanced analytics, multi-channel management, CRM systems, and sales and marketing alignment.
Senior Research Director, Sales Operations Strategies, SiriusDecisions
Steve brings over 20 years of experience spanning sales operations, sales, product management and engineering.
Prior to SiriusDecisions, Steve spent six years as Director of channel sales and operations for The TAS Group, a sales methodology and software company that developed the Dealmaker software platform. He was responsible for the design, implementation and management of The TAS Group's worldwide channel partner program, which comprised approximately 40 percent of the company's revenue.
Before The TAS Group, Steve was Vice President of Sales Operations at StorageTek, leading a sales transformation project for a $1.2 billion business unit. The program touched all aspects of the sales environment, including sales coverage, indirect channels, account planning, sales management process, sales force automation, sales reporting and metrics. Steve has run large staff organizations as VP of sales operations at Qwest Communications, customer-facing organizations as VP of business operations at USA.NET and field sales organizations as a regional sales manager for MCI Telecommunications. As a product manager at MCI, Steve was on the forefront of new product development and launch, bringing MCI's first intelligent network service, Vnet, to market.
Steve received a BS in telecommunications engineering from Texas A&M University and has conducted post-graduate work at The University of Chicago, the University of Denver and the University of Phoenix.
Travel into Las Vegas early to take advantage of free Oracle Sales Cloud pre-conference training on Monday afternoon and Tuesday morning to build your skills and advance your career. Session topics include IoT, augmented reality, virtual assistants, browser UI, and knowledge management benchmarking.
Schedule a meeting with a Sales Cloud product expert for one-on-one advice, offered every day of the conference. Appointments are made onsite Tuesday, March 19 from 7:00 p.m. to 8:30 p.m. in the Exhibit Experience so arrive early and secure the time that works best for you.
Optimize your ability to absorb knowledge with the Collective Learning Program. These interactive sessions use methods rooted in science, and are proven to help you retain content while having fun.
Annual sales planning is the most fundamental process in any business. Find out what Oracle CX offers to help you plan revenue, FP&A, territories and quotas, and incentive compensation.
Equip your sales force to win! Learn about capabilities for sharing content, onboarding and training, and sales enablement.
This is where the rubber meets the road. Oracle CX provides complete, core sales force automation—and much more. Learn about lead management, productivity tools, CPQ and contracts, and partner management.
Keep your eye on the pipeline. Generate accurate forecasts and reports, and get ahead of potential problems with predictive analytics using Oracle, the leader in data and intelligence.
Every business wants to continually improve and optimize sales processes. Learn about SPM modeling, advanced analytics, and business graph available in Oracle CX.
The Oracle Executive Summit is a special event within Modern Customer Experience that brings together industry experts, senior business leaders, and Oracle executives in an exclusive environment to network and share the latest CX best practices and technology advancements. Contact your Oracle sales representative if you are vice president level or higher and are interested in participating.
If you have been invited to attend the Customer Experience Executive Summit, please respond to the invitation to register, or contact the registration team with questions via email or by calling 1.866.254.8740 (US and Canada) or +1.650.416.8794 (International).