Service Track

Service Track

The Event for Aspiring Customer Service Legends

Learn new approaches to beat customer expectations.

Service professionals attend Modern Customer Experience to learn how to differentiate their brands through exceptional customer service across all channels. Join your Customer Service peers for three days of deep-dive workshops, demos, inspiring thought leadership, and limitless networking.

View the ever-growing session catalog.

Service Solution Areas

Attend sessions that will help you prepare for the future of customer service.

Invest in the Agent Experience

Learn how to get more out of Oracle's cross-channel contact center solution. With Oracle, your contact center is intuitive, productive, integrated, contextual, and scalable. You can enable your agents to focus on the customer, instead of systems.

Help Customers Engage on Their Terms

Meet skyrocketing customer expectations. Offer your customers a consistent brand experience at every touchpoint, on the channel of their choice. Leverage modern tools, such a real-time or video chat, enable agents to view customer screens for faster service, and streamline mobile customer service.

Manage and Grow Knowledge

Find out how to give the exact right answer, every timeā€“no matter how complex your product or service. Oracle CX helps you deliver highly personalized answers to both customers and agents laying the foundation for great customer service.

Automate Policies and Give Advice

Offer automated, intelligent advice for every customer experience. Learn how to deliver personalized advice for each individual customer, provide the agility to adapt to changing business requirements, and ensure consistency and transparency.

Best-in-Class Field Service

Customers today demand a great field service experience. Whether it is B2C or B2B, Oracle Field Service Cloud provides a complete solution that empowers the field to arrive on time, with the right information to ensure the job gets done right the first time. Oracle Field Service Cloud is fully configurable solution designed to meet the unique needs of any business and can scale to companies of any size.

Customer Experience Executive Summit (by invitation only)

The Oracle Executive Summit is a special event within Modern Customer Experience that brings together industry experts, senior business leaders, and Oracle executives in an exclusive environment to network and share the latest CX best practices and technology advancements. Contact your Oracle sales representative if you are vice president level or higher and are interested in participating.

If you have been invited to attend the Customer Experience Executive Summit, please respond to the invitation to register, or contact the registration team with questions via email or by calling 1.866.254.8740 (US and Canada) or +1.650.416.8794 (International).

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