Service Track

Service Track

The Event for Aspiring Customer Service Legends

Learn new approaches to beat customer expectations.

Service professionals attend Modern Customer Experience to learn how to differentiate their brands through exceptional customer service across all channels. Join your Customer Service peers for three days of deep-dive workshops, demos, inspiring thought leadership, and limitless networking.

View sessions from last year.

Service Solution Areas

Attend sessions that will help you prepare for the future of customer service.

Service Across the Organization

CX enables everyone in your organization to provide outstanding service experiences. Discover our approach to unifying sales, service, marketing, and commerce plus strategies for encompassing all business processes within your CX.

Help Customers Engage on Their Terms

Meet skyrocketing customer expectations. Offer your customers a consistent brand experience at every touchpoint, on the channel of their choice. Leverage modern tools, such a real-time or video chat, enable agents to view customer screens for faster service, and streamline mobile customer service.

Manage and Grow Knowledge

Find out how to give the exact right answer, every time–no matter how complex your product or service. Oracle CX helps you deliver highly personalized answers to both customers and agents laying the foundation for great customer service.

Automate Policies and Give Advice

Enabled organizations automate complex policies and deliver consistent, personalized, transparent advice, throughout the customer service experience.

Provide Amazing Field Service

Customers today don’t wait for anything. Get your mobile force there on time with the right information and equipment to do the job, with Oracle CX.

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