Oracle's JD Edwards EnterpriseOne CRM is a feature-rich solution that is embedded with other mission-critical processes, such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.
Oracle's JD Edwards EnterpriseOne Case Management gives your customer service agents instant access to all of the customer information needed to resolve any issue —including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.
Oracle's JD Edwards EnterpriseOne Service Management facilitates product performance and service response by enabling you to manage all service contracts from the same system - including warranties, maintenance agreements, and professional services. Achieve faster customer service response times, more personalized service, and reduced cost.
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