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Oracle Cloud Infrastructure Service Level Agreement (SLA)

Enterprises demand more than just availability from their cloud infrastructure. Mission-critical workloads also require consistent performance, and the ability to manage, monitor, and modify resources running in the cloud at any time. Only Oracle offers end-to-end SLAs covering performance, availability, and manageability of services.

Service commitments


Rest assured that your cloud workloads are in continual operation with Oracle’s commitments to uptime and connectivity.


The elasticity and configurability of infrastructure is part of why people move applications to the cloud. Your services need to be manageable all the time to deliver this benefit. Oracle provides manageability SLAs to ensure your ability to manage, monitor, and modify resources.


It’s not enough for your IaaS resources to be merely accessible. They should consistently perform the way you expect them to. Oracle is the first cloud vendor to guarantee performance, so you can rely on your infrastructure for enterprise applications.

SLA frequently asked questions

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Note: These FAQs are intended as a general reference to address common questions regarding SLAs for Oracle’s PaaS and IaaS public cloud services. Please refer to the Oracle PaaS and IaaS Public Cloud Services Pillar Document (PDF) for a complete explanation of the topics addressed in the FAQs for SLAs below and for other terms and conditions applicable to Oracle PaaS and IaaS public cloud service SLAs.

Disclaimer: The information on this page remains subject to change and does not create, directly or indirectly, any contractual obligations or liabilities between you and Oracle. For the most updated information on the SLAs available for Oracle PaaS and IaaS public cloud services, please refer to the Oracle PaaS and IaaS Public Cloud Services Pillar Document (PDF).

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