Simphony POS for Restaurants
The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device.
The Right POS Solution for Any Restaurant
Simphony helps restaurants deliver superb service through billions of transactions a year. Its cloud flexibility, powerful integration ecosystem, and affordable monthly pricing plans help it fit the unique needs of single-location restaurants and global enterprise chains across 180 countries.
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The World's Leading Cloud Point of Sale
Simphony puts engaging, real-time information at the fingertips of your customers and your staff. Ordering is intuitive. Kitchen communication is instant. Updates to daily specials, menu details, and personalized promotions are delivered to each touchpoint automatically. Designed to support every concept from quick service to fine dining, you can simplify and scale your business with Simphony.
Online Ordering and Delivery
Simphony simplifies your online operations across your brand website, mobile app, and delivery service providers (DSPs). Manage menu items from a single source of truth, curate menus for channel profitability and customer satisfaction, and send them directly to your restaurant or cloud kitchen. Alert your customers when their orders are ready for curbside pickup or are on their way for delivery.
With Simphony Transaction Services, you get a direct integration to popular delivery service providers, such as Uber Eats, Deliveroo, Postmates, DoorDash, Rappi, Glovo, and more, at no additional cost. Streamline your front of house with direct order injection and ensure channel profitability with comprehensive analytics.
Oracle Payment Cloud Service
Oracle Payment Cloud Service is an end-to-end payment solution that allows you to accept payments from consumers no matter how they want to pay: debit cards, credit cards, Apple Pay, Samsung Pay, and Google pay. Oracle Payment Cloud Service is integrated out of the box with Simphony, putting all your transactions, roundtrip payment data, and associated costs in a single reporting and analytics dashboard. This means front-of-house managers and the back-office team are in alignment, 24/7/365 regarding revenue, sales and bank deposits.
Our payment processing fees are fixed, and we have no hidden service fees. Our contract terms of flexible with no long-term commitment required. If you're not selling food, we're not charging you. Learn more in our new reports:
Conversational Ordering
Simphony's conversational ordering screen allows orders to be taken the way they're spoken without interrupting the customer. It also encourages cross and upselling while providing the flexibility to change orders on the fly.
Each employee is presented with the conversational ordering screen that is best suited for their particular role, environment, or function. Cocktail screens for bartenders, full menu screens for table servers, all fully customizable to fit the needs of any business.
Real-Time Table Management
Simphony's friendly and customizable table management screen improves efficiency and customer service while helping to turn tables and reach revenue goals. It gives servers the ability see the stage of each dining experience and the amount of time guests have been at each table. Simphony also delivers service alerts to help staff be more attentive to each guest.
Reservations and Wait Lists
The reservation list allows hosting staff to manage all reservation requests quickly and easily. If a restaurant uses future reservations or multiple dining room layouts, a tabbed template provides staff with an easy way to navigate between wait lists, reservation lists, and table layouts.
If a table isn't immediately available for seating, the guest can add their name to a wait list. The wait list also shows reservations prior to the scheduled arrival, so you can easily manage your wait list and reservations from one screen. Hosting staff can add, change, and abandon wait requests from this list, and when wait-listed guests are ready to be seated, you simply drag and drop the name from the wait list to a table.
Custom Look and Language Support
Customize Simphony's graphical interface to match your restaurant's look, feel, and layout. Simphony also supports multiple languages and currencies, from Chinese and Japanese to Spanish, French, German, Italian, and more. Whether you're operating in one country or span the globe, we've got you covered.
Self-Service Kiosks
Simphony powers Oracle MICROS self-service kiosk hardware as well as third-party kiosks to shorten lines and wait times. Update prices, menu options, and upsell items across multiple kiosks at once while reducing staff overhead.
Multichannel Kitchen Displays
Simphony works hand-in-hand with Oracle MICROS Kitchen Display Systems (KDS) to increase kitchen efficiency, reduces errors, enhance food quality, and optimize speed of service. Touch screens, bump bars, and remote views allow kitchen staff to easily prioritize food preparation and manage timing across multiple kitchen stations.
Oracle MICROS KDS helps kitchens manage orders from multiple channels, including in-house waitstaff, self-service kiosks, drive-thru, website, mobile ordering apps, and third-party delivery apps.
Integrations Ecosystem
Simphony is built on a secure and open API running on your choice of Microsoft Windows or Oracle Linux. Easily connect your favorite online ordering platforms, delivery services, mobile payment processing, and more.
The Oracle Cloud Marketplace offers a robust ecosystem of fully vetted Oracle MICROS Simphony integration partners. Shaping your POS system to fit the needs of your restaurant has never been easier.
Hardware Add-Ons
Simphony is ready to work with cash drawers, EMV credit card readers, receipt printers, fingerprint scanners, weight scales, barcode scanners, and other peripherals from a wide variety of third-party vendors.
$1 POS Hardware Options
Simphony powers all of our $1 POS hardware, giving you the ability to expand Simphony's reach across your restaurant properties without a significant upfront hardware investment.
Workstation 6 Series
Run Simphony on our flagship Workstation 6 series. This high-powered, large-screen POS terminal delivers the processing power, payment capabilities, and sleek durability you need to keep your restaurant running smoothly.
Workstation 3 Series
Take Simphony where space, shade, and electrical outlets are limited with our Workstation 3 series. High-volume concession stands, sun-soaked poolside bars, and food trucks are just a few places where Workstation 3 shines
Tablet 700 Series
Run Oracle MICROS 700 Series Tablets on Simphony to make your POS system completely mobile. Our POS tablets with credit card readers are perfect for restaurants offering tableside and drive-thru ordering.
Beyond Point of Sale
Simphony analyzes your historical performance and customer data to help you identify trends and opportunities. Reduce waste, update menus, optimize staff schedules using forecasted demand, and strengthen customer loyalty from a single, easy-to-use platform.
Reporting and Analytics
Simphony includes a complete reporting and analytics suite. Prebuilt dashboards provide insights on trends, forecasts, and opportunities from a desktop web browser or our InMotion mobile app.
View reports by employee, location, region, restaurant type, or across all locations as a whole. With mobile push notifications, you'll never miss an update or alert from any of your locations.
Inventory Management
Simphony's restaurant inventory management tools help you minimize waste by maintaining optimal stock levels. By using real-time forecasting data, it optimizes order timing. It also shows what you should have on the shelf, helping to prevent over-portioning, waste, and theft.
Simphony also connects with your vendors and suppliers. Easily reorder, access invoices online, spot pricing trends, create menu models, and more.
Gift and Loyalty Programs
Simphony gives you the tools to keep your customers coming back. Easily manage gifts and awards based on visit frequency, amount spent, and items purchased. Allow your customers to view their reward activity in real time and engage with them through targeted, data-driven marketing campaigns to boost your overall customer satisfaction.
Labor Management
Simphony helps managers schedule shifts using forecasting and employee data, helping restaurants avoid excessive overtime costs and scheduling conflicts. It also supports employees with onboarding, training, and time-off requests to ensure staff is educated, comfortable, and primed to deliver the best service.
Menu Management
Simphony's menu management helps you update menu items across POS devices, digital menu screens, websites, and mobile apps in real time. Ingredients, pricing, and adherence to local regulations can all be managed centrally. Whether you manage a single location or multiple locations across a range of languages, Simphony makes menu management simple.
330,000 workstations globally
Simphony supports restaurants in a variety of languages, currencies, and local regulations across 160 countries.
5.9 billion transactions annually
Simphony helps restaurants process billions of payments through credit card, mobile pay, cash, and online transactions each year.
85+ Integration Partners
The Simphony integration ecosystem helps restaurants work with local and global partners to fully extend their POS capabilities.
100% Secure
Simphony's core feature set runs solely on Oracle's secure enterprise-grade technology stack, making it one of the most secure, all-in-one, POS systems in the industry.
For a Variety of Restaurants Across the Globe
Whether you run a local coffee shop or a global restaurant chain, Oracle MICROS Simphony is the right restaurant management system for your business. No matter how unique your business needs are, Simphony gives you the freedom to customize your ideal restaurant point of sale system.
Digital Dining
Oracle MICROS Simphony is an ideal POS system for restaurateurs looking to deliver an online ordering experience that meets the highest customer service and brand standards.
Quick-Service Restaurants
Panini uses Simphony to improve their speed of service. Simphony helps Panini reduce wait times by offering online ordering, contactless pickup and delivery, and purchasing via in-store QR codes.
Casual Dining Restaurants
Efficiency is a key to success for casual dining restaurants like New York Burger. Casual dining restaurateurs choose Simphony to reduce wait times, cost, and food waste with a small IT footprint.
Fine Dining Restaurants
A premium guest experience in-house and online is essential for full-service restaurants like MASH. They use Simphony to connect table service with kitchen operations for flawless and efficient service.
Franchises
Successful restaurant franchises like Quiznos run on Simphony. Restaurant analytics offer insights on each location's performance. Deployment in new locations is easy. Above all, a consistent customer experience is ensured across multiple countries and languages.
Bars, Cafés, and Nightclubs
Our durable, spill-resistant hardware and cloud-based software keeps bars, pubs, cafes, and clubs running around the world. Our portable touchscreens help servers send orders to bars and kitchens instantly, preventing errors and improving speed of service.
Sports and Entertainment
Simphony helps stadiums, arenas, and theme parks serve millions of customers per year. Simphony meets the needs of fine dining restaurants and concession stands alike, giving each venue a simple view of sales and inventory across all points of sale in real time.
Hotels, Casinos, & Cruise Ships
Our restaurant POS systems work with property management platforms to provide guests with a seamless experience. You'll find Simphony Point of Sale in iconic hotels, resorts, casinos, and cruise lines across the globe.
Schedule Your Free Simphony POS Software Tour
We're here to give you a personalized tour of Simphony's powerful and fully customizable feature set. We'll answer any questions you have about pricing, functionality, customizations, and integrations, so you can make an informed decision quickly. Schedule your free online product tour today.