At Oracle, providing great support is as important as providing great products. Oracle Premier Support provides essential software updates and new releases, proactive support tools, and 24/7 service to help you mitigate risk, reduce cost, and gain competitive advantage.
Trusted |
Oracle Premier Support |
---|---|
40+ years of delivering award-winning service. | yes |
People, process, and technology to support 430,000 customers globally. | yes |
An indisputable international footprint: 18,000 customer support and service specialists, speaking 29 languages, and engineers available 24/7 across 175 countries. | yes |
Unparalleled innovation—more than US$72B in R&D since FY2012. | yes |
20,000 partners across the globe. | yes |
Secure |
|
Security features at every layer of the stack—applications, database, middleware, OS, and hardware. | yes |
Oracle has the tools, owns the source code, and has the ability to develop security updates. | yes |
Regression testing across the full stack at the core application/database code level. | yes |
Critical patch updates, security alerts, and bulletins. | yes |
Oracle software security assurance—Oracle’s industry-leading standard for security innovation. | yes |
Comprehensive |
|
Support for products across one unified support organization, platform, and support offering. | yes |
Support and development with a single point of accountability, for a more seamless customer experience. | yes |
Program updates, fixes, security alerts, and critical patch updates. | yes |
Tax, legal, and regulatory updates. | yes |
Priority service request handling for software. | yes |
2-hour onsite hardware service for systems.
(Not applicable to all products and your system must be within an Oracle two-hour service coverage area to receive two-hour service as a standard feature. Refer to the Technical Support Policies for details.) |
yes |
My Oracle Support portal
|
yes |
Oracle Applications Unlimited—continuous innovation and a commitment to Oracle Premier Support through at least 2034 on Oracle E-Business Suite, JD Edwards EnterpriseOne, PeopleSoft, Siebel, and Hyperion. |
yes |
Investment protection with Oracle’s Lifetime Support, the industry’s most comprehensive support coverage. Premier, Extended, and Sustaining Support for Software, Applications Unlimited, Hardware and Operating Systems. | yes |
Anytime access to past, pending, and future renewals on My Support Renewals. | yes |
Instrumente și resurse specializate Oracle Support la îndemâna dvs.
Vedeți reînnoirile trecute, în așteptare și viitoare. Economisiți timp. Reînnoiți online.
Doriți să aflați mai multe? Discutați cu un membru al echipei.