Oracle Hospitality for Hotels—OPERA Cloud Services Features

With a proven track record of thousands of installations worldwide, Oracle Hospitality OPERA Cloud Services is one-of the leading industry-standard hotel software solutions, providing all the tools, services, and connectivity options needed to run and grow a successful business.

• Profile management

  • Ability to store comprehensive profile information and handle ID documents with full legal compliance
  • Easily manage relationships and link master and sub profiles
  • Categorize profiles by region or nationality and run targeted loyalty and frequent-flyer programs in local language
  • Achieve meaningful profile information with enhanced match and merge features, data cleansing services, and captured integrations

• Bookings

  • Automated enforcement of booking rules and schedules and availability control of resources, including item inventory
  • Detailed booking origin analyses through a variety of statistics, including market, source, and promotion-code reporting
  • Complex group bookings made easy with advanced group- management tools
  • Easy booking-related communication to staff and guest using tools such as traces and messages

• Inventory

  • Intelligent accommodation management: Automate room allocation and assign least-occupied rooms first
  • Advanced rate and room availability restrictions
  • Enhanced rate-management capability offering a vast number of room pricing options, including best available rate, dynamic rates, daily rates, base rate, and negotiated rates
  • Flexible housekeeping management, including facility management option for linen change frequency and amenities forecast

• Financials

  • Transaction and article code management, including budget forecast supported by a variety of financial reports
  • Ability to adjust postings including audit capabilities
  • Accounts receivable and commission handling available
  • Quick and batch post options: concession sales group postings, and quick and scheduled checkout

• Configuration

  • Multiproperty configuration template
  • Flexible configuration options
  • Ability to translate hotel configuration into any language
  • Multicurrency and foreign cash handling

• Reporting

  • Over 360 standard reports
  • Built-in report customization and ability to create new reports
  • Go-green capabilities: Ability to email reports and stationery and text message handling
  • Scheduled reports and report export option for further processing, including Microsoft Excel

• Distribution and connectivity options

  • Built-in rate distribution
  • Channel evaluation
  • Vast interfacing options to external CRS and distribution systems
  • Thousands of property interfaces

• Miscellaneous

  • Large variety of exports and back-office interfaces to diverse back-office systems available
  • Interdepartmental log book and ability to track luggage, parcels, and lost and found
  • Granular permission handling and transparent change audit optionst

• Integration with Simphony Cloud Point of Sale

  • Access image of signed guest check in OPERA
  • Enhanced guest lookup that allows POS server to see and add guest information
  • Member lookup, link member to POS transaction, applying e-certs, etc.