Managing a contingent workforce
The employee experience is important—and so is the experience of your contingent workforce. Their interactions with your organization impact your business’ reputation and influence whether they’d work for you again or consider a permanent position within your company if offered one. Their experience also determines whether they would recommend employment with your organization to family and friends. When managing your contingent workforce, you must ensure that each person has the support they need, which will vary based on the type of contingent worker.
As a rule, the more a contingent worker interacts with employees, the more support HR will need to provide. Seasonal and other temporary workers who are in a retail or office environment, for example, will require more extensive onboarding than a contractor remodeling your conference room, who may not require any. While seasonal workers will have a different onboarding journey than your average employee, they will still need to learn the basics such as where to go with questions, when they get paid, how to view their schedule, what the expectations are in their role, and so on. Depending on your organization and industry, various types of contingent workers—including contractors—may need to complete compliance tasks or forms. A self-guided journey makes it easy for any worker to get up to speed quickly.
While some contingent workers may not require training, for those who do, providing the proper training is crucial, as is having the tools necessary to manage them effectively. Supervisors need access to flexible scheduling options to accommodate contingent workers who need to split shifts or have more dynamic availability. Temporary, hourly workers need robust support to track their schedules, breaks, and holiday pay. On-demand pay options allow organizations to meet a new workplace demand—being paid for time worked in advance of the pay cycle. Safety is another critical factor to consider. Every type of worker needs access to health and safety reporting to maintain a safe working environment.