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Oracle Platinum Services

Enhanced support—no additional cost.

Oracle Platinum Services offers enhanced support at no additional cost to Oracle customers running certified system configurations (PDF). Coverage includes 24/7 fault monitoring, accelerated response, and system patching services.


Maximize Availability and Performance

Disruptions in IT systems availability can seriously impact your business. When you choose the extreme performance of Oracle Engineered Systems you can also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost on certified configurations.

Connect Your Organization

Monitoring and Patching Included

Customers with Platinum Certified Configurations can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement.

In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

  • 24/7 Oracle remote fault monitoring
  • Industry-leading response and restore times:

    • Five-minute fault notification
    • Fifteen-minute restoration or escalation to development
    • Thirty-minute joint debugging with development
  • Patch deployment performed by Oracle up to four times per year
Cerner Saves Time with Oracle Platinum Services
Cerner Saves Time with Oracle Platinum Services

David Dvorak discusses how Oracle Platinum Services allows him to fully capitalize on his Oracle Exadata investment and provides an amazing level of service—saving time and gaining predictability at no extra cost. (2:58)

Reliance Commercial Finance Minimizes Business Risk
Reliance Commercial Finance Minimizes Business Risk

Reliance Commercial Finance recommends Oracle Platinum Services as a differentiator that accelerates their product release cycle, minimizes business risk, and maintains uptime at no additional cost. (2:23)

VTB24 Increases Operation Efficiency, Lowers Cost
VTB24 Increases Operation Efficiency, Lowers Cost

Alexander Khokhlov, Deputy Head of System Administration Division at VTB24, discusses how his company leverages Oracle Platinum Services to reduce administration/human resources costs by 30% while maintaining optimum system performance. (2:26)

Connect Your Organization

Extreme Support Value

Monitoring and patching by Oracle means you can focus on strategic projects and core business operations instead of administrative tasks and fighting fires.

Are you ready to take advantage of Oracle Platinum Services? Learn more by reviewing the resources on this page and by taking the next steps outlined to the right.

Swiss Re
Customer Story

Swiss Re gains 40 percent in operational efficiency and reduced outages by 80 percent.

Early Warning System GmbH
Customer Story

Early Warning System GmbH Boosts monitoring of international sports betting to protect integrity of soccer.

B Logistics
Customer Story

B Logistics improves critical system performance by 50 percent, reduces total cost of ownership by 10 percent.


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