From Fear to Enthusiasm Artificial Intelligence Is Winning More Hearts and Minds in the Workplace

Oracle and Future Workplace AI@Work Global Study 2019

Section 2

People now trust robots
more than their managers.

AI is reshaping the relationship between employees and their managers, including calling into question assumptions about who (or what) is more trustworthy for which types of tasks. The numbers point to a startling new development: Workers apparently now trust robots more than they trust their managers.

Consider this: 82% of our survey respondents said they think robots can do certain types of work better than their managers. A whopping 64% said they’d trust a robot more than their manager, and 50% have turned to a robot instead of their manager for advice, with nearly 25% saying they “always” or “very often” ask AI questions rather than asking their boss.

82%

think robots can do certain types of work better than their boss can

64%

would trust a robot more than their manager

50%

have asked a robot for advice instead of their boss

Additional analysis of our survey findings suggests that the employee/manager relationship may not just be shape-shifting; its very existence may be called into question. Specifically, 32% of all workers in our study said they believe that robots will replace their managers.

The degree to which people trust robots more than their managers varies across geographies. India came in at the highest (90%), followed by China (88%) and Singapore (84%). Levels of trust were significantly lower in the Western geographies, specifically, the U.S. (57%), France (56%), and the UK (54%). Meanwhile, we saw age differences as well, with respondents from the Generation Z age cohort holding the strongest belief that their boss will someday be, well, a robot.

Would you trust a robot more than your manager?

36%
64%
Yes
No
I n d i a C hi n a S i n g a p o r e B r a z i l Ja p a n U AE A u s / N Z U S F r a n c e U K

Did you
know?

39% of the Generation Z respondents in our survey say that robots will replace managers…

…but just 23% of baby boomers share this belief.