How do you work today?
You probably have a specific action in mind as you reach for your phone, log in to your system, or access your email. You’ve got a small window of time to make requests, retrieve information, and move on to what’s next. Given so many demands on your time, you’ll leverage different ways to monitor key performance indicators across your business. You’ll likely work in short bursts to complete tasks throughout your day, making time-sensitive decisions while leveraging all the tools at your disposal.
Why should this change?
Time and efficiency are a part of the answer, but there’s so much more to it. People’s entire outlooks change when systems become easy to use. When interactions are consistent, information can be found quickly, transactions become simplified, and built-in intelligence can suggest, recommend, and drive smarter outcomes. People begin to enjoy using technology, which in turn makes it sticky.
When software becomes not just useful but a joy to use, it encourages users to be self-sufficient, increases the completion rate of their transactions, and rewards them for accessing their information on any device from anywhere at any time. In short, it makes work more human.