Navy Federal Credit Union uses embedded AI to accelerate talent processes
US credit union uses Oracle Fusion Cloud Talent Management to support check-ins and AI-assisted goals, increasing goals per employee by 58%.
United States | Financial Services
“At Navy Federal Credit Union, Oracle Talent Management lets our managers and employees have regular check-ins, set clear goals using AI, and share direct feedback so we can continuously build skills that support our members.”
About Navy Federal Credit Union
Navy Federal Credit Union supports 15 million members and relies on a skilled workforce to serve them.
Business problem: Support employee growth and performance at scale
To support employee growth and performance, Navy Federal needed tools that help managers and employees set goals, hold regular check-ins, and use feedback to build skills.
Solution and results: AI-assisted goal setting and development in Oracle Talent Management
Navy Federal adopted Oracle Fusion Cloud Talent Management, including the AI-powered talent advisor agent, which provides managers with insights to inform promotions and career development.
The use of embedded AI accelerated the goal-setting process for employees and managers, automatically generating detailed goals and success criteria based on simple input. Goals were structured to be more meaningful and aligned with organizational objectives, departmental priorities, and individual career development.
Following the rollout, the average number of performance goals per employee increased by 58%. The number of employees with performance goals grew from 25,000 to 29,000, and the number of workers with development goals rose by 125%.