Browser

• Microsoft Edge, most recent stable version
• Microsoft Internet Explorer 11 (32 and 64-bit)
• Mozilla Firefox, most recent stable version (Mainline & ESR)
• Google Chrome, most recent stable 32-bit & 64-bit versions

Notes:

• Note: Internet Explorer Compatibility Mode is not supported.

Other requirements

• Display on devices should be at least 1024x768 resolution or higher

Tablet Browsers

• Apple Safari on devices running iOS 13, 14
• Google Chrome on devices running Android 10.x
• Microsoft Edge on devices running Microsoft Windows 10
• Microsoft Internet Explorer 11 on devices running Microsoft Windows 8.1 with update

Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

CRM On Demand Desktop v5.2 & Desktop Lite v5.2

Supported operating systems:

• Microsoft Windows 8.1 update 1,2 or 3, 32-bit or 64-bit (x64)
• Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

• Microsoft Outlook 2013 RTM/SP1 (32-bit or 64-bit)
• Microsoft Outlook 2016 RTM (32-bit or 64-bit)
• Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

• Microsoft Exchange Server 2013 SP1, Cached Exchange Mode only
• Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

• Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an Internet e-mail account. Outlook needs to be run with this profile at least once.

Outlook E-mail Integration (OEI)

• Microsoft Outlook must be installed locally on the user's machine
• Must be running any of Microsoft Outlook 2013, 2016, or 2019 versions (32 or 64-bit) *
• Must be running any of Microsoft Windows 8.1 or 10 with updates (Desktop UI)

Note:
* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

Notes E-mail Integration (NEI, v2.0)

• Must be running IBM Lotus Notes 9.0.x
• Must be running Microsoft Windows 8.1 with updates (Desktop UI)

Browser

• Microsoft Edge*
• Microsoft Internet Explorer 11 (32 and 64-bit)
• Mozilla Firefox, most recent stable version (Mainline & ESR)
• Google Chrome, most recent stable 32-bit & 64-bit versions
• Apple Safari versions 10.x, 11.x, 12.x for OS X

Notes:

• * Microsoft Edge 44.xx is not supported for Analytics.

Other requirements

• Display on devices should be at least 1024x768 resolution or higher

Tablet Browsers

• Apple Safari on devices running iOS 8.4.x, 9.1, 9.2.x, 9.3, 10.x, 11.x, 12.x, 13**
• Google Chrome on devices running Android 5.1.x, 6.0.x, 7.x
• Microsoft Edge on devices running Microsoft Windows 10
• Microsoft Internet Explorer 11 on devices running Microsoft Windows 8.1 with update

Note:
** Safari on iOS8 is not supported. For details, refer to “iPad Known Issues and Workarounds - CRM On Demand” on CRM On Demand Training and Support website. Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

CRM On Demand Desktop v5.2 & Desktop Lite v5.2

Supported operating systems:

• Microsoft Windows 8.1 update 1,2 or 3, 32-bit or 64-bit (x64)
• Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

• Microsoft Outlook 2013 RTM/SP1 (32-bit or 64-bit)
• Microsoft Outlook 2016 RTM (32-bit or 64-bit)
• Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

• Microsoft Exchange Server 2013 SP1, Cached Exchange Mode only
• Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

• Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an Internet e-mail account. Outlook needs to be run with this profile at least once.

Outlook E-mail Integration (OEI)

• Microsoft Outlook must be installed locally on the user's machine*
• Must be running any of Microsoft Outlook 2013 or 2016 versions (32 or 64-bit)
• Must be running any of Microsoft Windows 8.1 or 10 with updates (Desktop UI)

Note:
* Office 365 is not supported.

Notes E-mail Integration (NEI, v2.0)

• Must be running any of IBM Lotus Notes 8.5.x or 9.0.x
• Must be running any of Microsoft Windows 8.1 with updates (Desktop UI)