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Oracle Customer Success


We guide your journey with intuitive digital tools and content to help you drive user adoption and maximize the value of your Oracle investment.

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February 24, 2021

Is There a Fast Path to Success?

Erin Avery and Peter Armaly

When he’s had to help someone understand, in lay terms, what Customer Success is meant to do, our boss is fond of replying this way.

“The CSM role is kind of like a nutritionist and personal trainer rolled into one. To achieve a certain level of fitness, say the development of 6 pack abs (or a lowered cost of talent acquisition through the use of software) the customer needs to eat their kale and do their crunches. The CSM is there to coach and guide them, not to eat their kale or get down on the floor and sweat on their behalf.”

Read the blog