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Questions fréquentes

Oracle Utilities Opower

Opower brings AI and behavioral science to the customer experience and turns data into action. More than 175 utilities help customers reduce energy usage with our home energy reports, behavioral load shaping, proactive alerts, and digital self-service solutions.

Consumers want to combat climate change.

Get National Grid’s view on how Opower achieves decarbonization
Evergy doubles customer engagement with its rate education communications
Arizona Public Service is doubling down on DSM today to achieve their decarbonization goals tomorrow
AEP enhanced the customer journey by consolidating nine different vendor solutions with Opower
Hokkaido Gas uses energy efficiency services to engage customers

Put customers at the center of decarbonization efforts

Promote energy efficiency measures, one customer at a time

Use artificial intelligence and behavioral science to guide customers to more energy-efficient behaviors.

Explore Opower Energy Efficiency Solutions (PDF)

Add flexibility to your demand management strategies

Show customers that when they use energy is just as important as conserving it. Help them find the right rate plans.

Explore Opower Demand Flexibility Solutions (PDF)

Drive electrification growth

Promote adoption of electric vehicles and provide owners with personalized energy usage insights. Educate customers about the benefits of electricity-based heat pumps with targeted outreach and promotions.

Explore Opower Electrification Solutions (PDF)

Deliver truly personal customer engagement

Support engagement goals across all of your programs—from decarbonization to customer care. Improve billing communications, self-service experiences, targeted promotions, and other programs with content driven by their personal energy consumption habits and delivered to each customer across preferred channels.

Explore Opower Customer Engagement Solutions (PDF)

Improve outreach and enrollment of Limited Income programs

Find, reach, and enroll limited income customers in assistance and energy efficiency programs.

Explore Opower Limited Income Programs

“National Grid's mission is to provide clean energy long into the future. Together with Opower, we have continued to innovate how we bring customers along this critical journey.”

Tom Baron

Senior Program Manager, National Grid

Energy efficiency and customer engagement that make a real difference

Home energy reports that help everyone save

Informational, visually appealing reports that make it easy to engage all customers, help them make smart energy decisions, and save on their bills.

Explore Home Energy Reports (PDF)

Increase adoption of TOU rate plans

Eliminate customer confusion about time-of-use (TOU) rate plans with coaching experiences that convey the benefits of variable pricing plans.

Explore Behavioral Load Shaping (PDF)

Simplify digital energy management

Easily embed energy management widgets within your website and mobile apps to provide personalized advice, shape usage patterns, and move customers to digital channels.

Explore Sacramento Municipal Utility District's story

Alert customers to savings

Identify customers on track for high energy bills and proactively notify them, saving customers money and dramatically reducing the frequency of billing-related calls.

Explore Proactive Energy Alerts (PDF)

Why shutting off the lights today might be the most effective way to avoid climate change tomorrow

Mary Sprayregen, Senior Director, Global Regulatory Affairs, Oracle

Opower’s head of regulatory affairs makes the case for behavioral energy efficiency as the lowest-cost tool for achieving emission reductions fast and affordably.

Read the complete post

Find resources and more

insights-news

Consumers saved the world 25 TWh of power

See where the savings were achieved.

share-knowledge

Welcome to the future of home energy reports

Here’s how the home energy report has evolved over the last decade.

Trends

Influencing customer behaviors to achieve our clean energy vision

Opower insiders discuss customer behavior and clean energy in this Utility Dive article.

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