Oracle公用事业解决方案

Exelon Focuses on Delivering Enhanced Customer Experience

Oracle Opower Enables ComEd to Reduce Its Carbon Footprint

SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System

“Oracle Utilities Customer Care and Billing helps us to drive sustainability and make life easier for the population of Sharjah. Our customers can now receive and pay regular bills online, eliminating paper use and the need to travel to dedicated payment counters.”

— H.E. Dr. Rashid Alleem, Chairman, Sharjah Electricity & Water Authority (SEWA)

How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs

“At the end of the day, you cannot survive without your customer liking you and advocating for you, whether you’re a regulated utility or in a competitive market, and that’s what it’s about.”

— James Munro, General Manager, Mercury Energy

How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.

“At Glendale, we’re committed to empowering our customers with the information and tools they need to save energy and money.”

— Steve Zurn, General Manager, Glendale Water & Power

UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels

“Thanks to its flexibility, versatility, and high level of parameterization, Oracle solutions, including Oracle Utilities Customer Care and Billing, and Oracle Business Intelligence Suite, Enterprise Edition, have helped UTE quickly meet both government and business requirements that we could not have addressed with our legacy system.”

— Silvia Emaldi, Resources Manager, UTE

Romec Doubles Maintenance Technicians’ Productivity, Cuts Return Service Visits by 70%, Eliminates Maintenance Backlogs

“Oracle Real-Time Scheduler ensures we send the right engineer with the right skills at the right time to help get the job done in a single visit.”

— James Grundy, Head of Operations, National Service Center, Romec

Delivering on the Smart Grid Promise: How Exelon Utilities Create Value for Every Customer with Dynamic Pricing

“BGE is committed to engaging customers in energy efficiency, behavioral, and demand response programs like BGE Smart Energy Rewards® that help customers save energy and money.”

— America Lesh, Baltimore Gas & Electric

Consolidating Data from Three Utilities into an Enterprise Analytics Platform

“Each of the Exelon utilities has a deep commitment to exceeding the needs of its customers. We are excited about this work with Opower, the new services it will help us provide our customers, and the potential of advanced data and analytics to help our customers save even more energy and money.”

— Carim Khouzami, Exelon SVP and Chief Integration Officer

How ComEd is Putting Customers in Control of Their Energy Use

“Our objective is to put control in our customers' hands.”

— Val Jensen, Senior Vice President of Customer Operations, ComEd