Oracle Field Service

Schedule, route, and equip utility field operations to complete service activities at a customer’s home, office or any installed asset location.

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Get familiar with Oracle Field Service releases

    • See what's new

      Check out the new features and updates we made to Oracle Field Service Cloud in the 25D release. It's important to keep up to date with the latest and upgrade regularly to avoid future compatibility issues.

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    • Oracle Field Service release process

      The release process ensures that you have the latest features, functionalities, and upgrades. You can also find answers to commonly asked questions about the release process.

      • You are responsible for managing your quarterly updates in your Service Console. Select the update date of your choice to build a flexible schedule of quarterly updates, depending on your own preferences, business requirements, or other factors. 

    • Plan Upgrades

      Manage the schedule for Oracle Field Service updates using the Service Console.

      Make enhancement requests

      Visit the Oracle Field Service Forum to submit ideas on how to improve your services to Oracle Product Management.

View key resources for managing your service

    • Perform environment refreshes

      Learn how to refresh your environment by replacing the existing data or changing the environment to a newly provisioned state.

    • Get familiar with Oracle Cloud Console

      Monitor and manage your environments through the Cloud Console. It's your centralized access point for managing your Oracle Cloud deployments and environments.

    • Understand Oracle Field Service REST APIs

      Oracle Fusion Field Service Cloud provides multiple public REST APIs that can be used to access data stored in Oracle Fusion Field Service Cloud and construct integrations to other systems. These systems could be other Oracle Cloud applications or offerings, or they could be external systems in a customer or partner network.

  • A best practice approach to implementation isn't just about going live quickly, it's also about setting yourself up for long-term value and success. Here are a few key best practice considerations to help make that happen.

    • 1. Engage with Oracle's Implementation Support team.

      The Implementation Support program gives you access to product experts on the Oracle Support and Center of Excellence (CoE) teams, who can help you and your implementation partner successfully implement your new service.

    • 2. Confirm that your implementation consultants are trained and certified.

      While Oracle certifies partner organizations, we also expect individual consultants to be trained and certified as a requirement to implement Oracle products.

    • 3. Leverage Solution Design Guidelines for customers and implementors.

      Your CSM will be able to provide essential resources outlining key product details and best practices.

    • 4. Ensure that your in-house implementation team members are trained in the product.

      Leveraging these self-guided product training modules provides your team with the knowledge they need to make informed decisions about the different approaches available to meet your business requirements - helping you keep your project on track.

      • Follow the Certification path to get your inhouse resources certified on implementing Oracle Field Service, which we highly recommend.

    • Generate a new IDCS certificate for the Field Service - OIC integration

      When the OFS integration with OIC is failing, errors like "Provided user is not authorized" and/or "Authentication Failed. Please check credentials" will show. Follow the instructions to resolve the errors by renewing the IDCS certificate. Note that you'll need a MOS account to view this content.

Discover how Oracle works with you

    • Oracle has a global team of more than 18,000 support and service specialists, digital resources, a customer community, and more.

      • Please note that we are working to migrate content from legacy My Oracle Support to My Oracle Cloud Support. We have specified when you'll need to log in to legacy My Oracle Support to view content, as applicable. 

    • Customer Success Managers (CSMs) help customers get the most out of their Oracle Utilities solutions to achieve desired business objectives.

    • Oracle provides a range of services during the implementation and operation of Fusion Cloud services, such as addressing service requests, providing incident and problem management services, implementing disaster recovery processes, and more.

      Cloud policies and guidelines

      Read cloud policies and security guidelines for Oracle Applications Cloud Services. (Log in to legacy My Oracle Support to view content.)

    • Understand the Oracle contract model 

      Learn about the different components of an Oracle contract and find answers to the most commonly asked questions. 

      Cloud services contracts

      Get a copy of your Cloud Services Agreement, find service descriptions, learn about Oracle hosting and delivery policies, and more.

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We are here to help!

Oracle delivers technical support from product experts focused on resolving issues to minimize their business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.

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