Oracle Advanced Management for Hybrid Cloud

Oracle Advanced Management for Hybrid Cloud provides an unmatched combination of experts, proven processes, and trusted Oracle intellectual property to help offload routine operational and administrative responsibilities, with joint management of your technology and applications. This service bundle includes a technical account manager, ongoing performance monitoring, issue resolution, and infrastructure management.

Clopay Partners with Oracle Customer Success Services to Overcome Difficult Business Challenges

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  • Focus on strategy

    Offload administrative IT tasks, allowing your team to concentrate on business-critical initiatives.

  • Innovate with confidence

    Get guidance and personalized support from your designated technical account manager to enable continuous innovation and build capabilities for future opportunities.

  • Operate reliably and efficiently

    Leverage Oracle proven processes and IP to keep your systems running at peak performance.

“By leveraging the strengths of multiple cloud providers, we have unlocked new levels of agility and scalability, empowering us to keep pace with the rapidly evolving demands of our business. At Deutsche See, our multicloud journey is a testament to our unwavering dedication to quality, innovation, and exceeding expectations in every aspect of our operations.”

Lars Ketelsen IT Director at Deutsche See GmbH

Explore Oracle Advanced Management for Hybrid Cloud

  • Technical account manager

    Work directly with a designated technical account manager for end-to-end service oversight and delivery management, service setup, and regular reviews. Receive personalized guidance to optimize your environment and meet with you regularly to calibrate your business objectives and OCI ecosystem utilization.

  • Complex issue management

    Get peace of mind with 24/7 issue management and escalation of service requests and root cause analysis. Receive faster issue response times with centralized ticketing and incident management process.

  • Ongoing performance monitoring

    Rely on continuous monitoring of faults and availability events across the stack, capturing of diagnostic data and identify opportunities for increased performance. Oracle systems will flag any event considered nonstandard for remediation by your dedicated service team.

  • Optimized guidance

    Trust your environment to run optimally and collaborate with experts to evaluate your environments and configurations against Oracle best practices, conduct quarterly availability trend analysis, and provide targeted technical recommendations to mitigate risk.

Why choose Oracle Advanced Management for Hybrid Cloud?

  • A single point of contact

    Coordinate with the same technical account manager for all your service and support needs, 24/7, so you can accomplish more with less effort.

  • Risk mitigation

    Leverage best practice processes and SLAs that ensure availability and fast issue resolution.

  • Optimized operations

    Continous monitoring and quarterly availability trend analysis improve productivity of both technical and your IT teams.

  • Improved scalability

    Create technical administration capabilities that align with current needs and can scale with your organization's future goals.

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