Oracle Cloud Infrastructure Accelerator Service is our holistic support bundle that provides additional services for Oracle infrastructure-as-a-service and platform-as-a-service ecosystems. The service bundle includes a designated technical account manager who provides proactive support, cloud architectural guidance to help optimize your business workloads, critical issue management, and advanced digital learning capabilities to improve user productivity.
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Ensure your cloud infrastructure is operating reliably and efficiently with on-the-ground, prescriptive support to help you execute initiatives successfully.
Cloud architects evaluate your current and future workload environments to optimize your solution for peak efficiency and introduce new capabilities.
Develop new cloud infrastructure skills through on-demand digital learning, and reinforce what you’ve learned with hands-on lab environments and certifications.
“Thanks to the optimum support from Oracle Customer Success Services, we were able to move our Oracle Exadata infrastructure and PAYBACK data inventories quickly and securely to our new datacenters. The efficiency gains are impressive.”
Work directly with a designated technical account manager for all your Oracle Cloud Infrastructure (OCI) needs. As your primary point of contact, this senior resource will provide personalized guidance to optimize your OCI footprint, proactively manage service requests, and meet with you regularly to calibrate your business objectives and OCI ecosystem utilization.
Collaborate with experienced cloud architects to optimize workloads for peak performance. Experts will evaluate your workload environments and configurations against our best practices and provide targeted technical recommendations. When you’re ready to incorporate new capabilities, we’ll recommend the most appropriate OCI services that work with your specific implementation.
Receive personal support and guidance to prioritize, escalate, and resolve complex issues across your SaaS and IaaS/PaaS ecosystems. A war room approach will help you interact effectively with multiple Oracle teams and support touchpoints to coordinate issue diagnosis and corrective actions. We’ll also provide a trend analysis and proactive guidance to prevent issue recurrence.
Develop new OCI skills, accelerate cloud adoption, and improve productivity with Oracle University’s on-demand OCI digital courses and learning paths. Practice what you’ve learned without risk in a simulated training environment with 90 days of lab access for up to 10 users. Validate your team’s OCI knowledge with 20 Oracle certifications for up to 10 users.
Coordinate with the same technical account manager resource for all your service and support needs, 24/7, so you can accomplish more with less effort.
Health checks and technical guidance on operational processes keep your systems running at peak efficiency.
Complex issue management and resolution through a war room approach helps you quickly prioritize and resolve issues across your IaaS/PaaS ecosystems.
On-demand OCI training, lab environments, and certifications empower your team to learn, test, and manage complex configurations on their own.
Get started with Oracle Customer Success Services.