Canopius strengthens HR communications with targeted messaging and tracking
The global specialty insurer uses Oracle Communicate to send its workforce timely HR updates and reminders and track engagement across regions.
United Kingdom | Financial Services
“Before, we relied on email distribution lists that quickly went out of date and took manual effort to maintain. Now we can target messages with confidence, so we trust we’re reaching the right groups and can see who is engaging.”
Canopius is a global specialty insurance and reinsurance provider with employees across the UK, the US, Bermuda, Singapore, and Australia. Previously, the company’s HR team had relied on email distribution lists to keep the workforce informed about pay and benefits, but these lists quickly went out of date, required manual upkeep, and made it hard to know who engaged with important communications; they needed a more dependable solution. Canopius now uses Oracle Communicate to target messages to all staff, people leaders, or specific regions and deliver recurring communications, such as payday reminders and monthly messages, to different audiences. With clearer engagement insights, including data on who received messages and how they interacted with them, the team can share results with leadership and see where follow-up may be needed.