Emicool accelerates business processes with Oracle Utilities Customer Service
One of the UAE’s leading district cooling companies improves front- and back-office operations with Oracle Utilities Customer Service and Billing.
“Oracle Utilities Customer Service helped change the way we work, automating critical processes and boosting operational excellence. The impact is tangible—not just in efficiency gains, but in how we empower our teams to work smarter and focus on what truly matters.”
Emicool produces and distributes chilled water air conditioning systems to help cool down homes and buildings in the UAE. But the company faced system limitations and too many manual processes, which led to lengthy billing cycles, while fragmented data restricted agents’ responsiveness. Emicool chose Oracle Utilities Customer Service and Billing to link front- and back-office processes in a single meter-to-cash solution. This allowed customers to manage their accounts and payments on demand, while agents gained a 360-degree view of customer data. After the implementation, Emicool automated most of its manual processes, boosting staff productivity by 50%. It also cut billing time from 13 days to just 1, and improved customer satisfaction.