Exati speeds up customer service by 40% using OCI Generative AI
The smart cities tech provider uses OCI Generative AI to cut employee training time and accelerate responses to customers and resolve issues.
“What sets Oracle apart from other cloud providers is that they built a relationship with us. They don’t just provide infrastructure—they work hands-on with our team, offer technical guidance, and even help write code. That’s unique.”
Exati is Latin America’s leader in smart city operations software. It helps manage streetlights, roads, trees, and waste from 10 million assets and 300,000 sensors for over 700 municipalities across Latin America and Europe. When cities depend on the company’s platform to provide these essential operations, even minor delays and inaccuracies can impact public safety, energy consumption, and costs. Previously, Exati needed three to four months to train new customer service agents, who had to search knowledgebases that were scattered throughout various documentation and complex systems. With more than 1,000 service tickets streaming in each month, accelerating training was a top priority. After Exati implemented OCI Generative AI, powered by Meta’s Llama Large Language Model and retrieval augmented generation, employee onboarding time dropped by 30%. Also, response time to new tickets became 40% faster. Additionally, OCI brought the flexibility and scalability Exati needed to onboard any city of any size with high availability and performance.