GoVivace cuts costs in half migrating from MongoDB to Oracle Autonomous Database
The customer experience tech platform migrates SaaS applications from MongoDB to Oracle Autonomous AI JSON Database for efficiency and scale.
United States | High Technology
“Moving our generative AI applications to Oracle Autonomous Database increased efficiency and our ability to comply with data security certifications. We now have greater flexibility and capacity for development and customer support with smarter conversations and analyses that transform experiences.”
GoVivace provides call center voice AI applications, including CallAI and VIVI, for clients in banking, healthcare, and hospitality, among other industries. The company’s automated workflow system captures and analyzes every customer call center interaction, which can vary in length from a minute to an hour and also in structure, resulting in hundreds of thousands of transcript documents and compute-intensive queries. GoVivace migrated from MongoDB on OCI to Oracle Autonomous AI JSON Database with optimized indexing and autoscaling, cutting its data management and compute costs in half and simplifying how the company addresses compliance. Native AI Vector Search within the database leverages RAG to help GoVivace LLMs deliver more accurate and relevant responses. During the three-month transition, Oracle Database API for MongoDB also helped ensure seamless data migration and connectivity to existing source applications with minimal code changes.