Heathrow reaches 99% on-time performance review completion with Oracle
UK airport used Oracle Communicate in Oracle Fusion Cloud HCM to drive targeted employee campaigns, improving on-time performance review completion.
United Kingdom | Hospitality and Travel
“At the end of year, we achieved a 99% success rate of managers completing performance documents on time, our highest rate ever. I credit that to Communicate and targeted messaging for managers who had tasks to complete, and I’m proud of the outcome.”
About Heathrow Airport
Heathrow is the UK’s biggest airport and Europe’s largest airport, connecting the United Kingdom to more than 230 destinations in nearly 90 countries worldwide.
Business problem: Improve completion of onboarding and performance reviews
Heathrow Airport’s HR team struggled to ensure employees and managers consistently completed critical processes, including onboarding and performance reviews.
Solution and results: Targeted HR communications and workflow guidance
To address this, Heathrow implemented Oracle Communicate within Oracle Fusion Cloud Human Capital Management (HCM). The human resources solution enables targeted, personalized campaigns and workflow guidance that direct staff to specific actions.
Because it’s integrated with Heathrow’s HR data the team can track communication effectiveness and the risks of exporting data to external tools for employee communications is eliminated. Non-technical team members create, schedule, and automate campaigns for key initiatives, training, and employee events.
As a result, Heathrow achieved a 99% completion rate for performance reviews, improved the consistency of onboarding communications, and reduced HR’s manual workload. Employees now receive timely, reliable information, supporting more efficient HR operations.