Kerzner centralizes data from properties around the globe with Oracle Simphony
The luxury resort brand adopts Oracle Simphony for a more accurate view of finances and guest data at its properties, improving customer experiences.
United Arab Emirates | Hospitality
“Before we implemented Simphony, life was very decentralized. It was a matter of running after the different properties, making sure everything was set up correctly and individually, whereas now we have all the data available centrally.”
Video: Kerzner Delivers Delightful Guest Experiences with Oracle Simphony (2:05)
Kerzner operates a range of holiday destinations around the world, from family waterparks to high-end resorts. However, the properties used different systems for reporting, which required the company to spend too much time validating finances and collecting guest data. After Kerzner implemented Oracle Simphony POS, it enjoyed a centralized flow of data. As a result, staff can better serve customers with quicker and more personalized service. By choosing Oracle Simphony, Kerzner can now work with a single POS across all its brands and locations, delivering a consolidated, trustworthy stream of data.