MAWDY modernizes insurance operations for efficiency and growth with OCI

Leading multinational insurance company migrates to Oracle Autonomous Database on OCI to improve productivity, performance, and flexibility.


By moving to OCI with Autonomous Database, MAWDY can now align IT infrastructure with various business demands in each country to automatically adjust high performance capacity and pay only for what we use. Our agents are much happier because the application is always available so they can focus more on delivering great customer service.

Santiago WiznezCIO, MAWDY

Business challenges

MAPFRE is a global financial insurance company that serves over 30 million customers in 49 countries across five continents. The group’s assistance unit, MAWDY Worldwide Digital Assistance, is a global company operating in 23 countries.

Managing incident claims, such as a request for a tow truck, was critical but the company’s legacy IT systems were not supporting the growth in volume and the independence each country needed to be more responsive to customers. By migrating its core business application on Oracle Forms with Oracle Database on-premises to Oracle Autonomous Transaction Processing with Resource Manager on Oracle Cloud Infrastructure (OCI), MAWDY improved performance, stability, and cost control within in each country.

The autonomous cloud database autotunes for performance and autoscales and autorepairs without downtime, thereby eliminating complex administration for MAWDY IT staff. Autoscaling helped minimize costs when the company needed less capacity, or ramped up processing when the company experienced increased claim volume. 

Published:January 25, 2024