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Oracle Customer Success—Wolseley


Wolseley boosts supply chain visibility with Oracle Cloud SCM


Before we had Oracle, everything was very manual and we didn’t have a single view of inventory. Today, we are no longer overexposed on a day-to-day basis when dealing with exceptions, peaks, and troughs.

— Roger Connett, IT Director, Wolseley

The UK provider of plumbing and HVAC supplies moved to Oracle Cloud SCM to deliver more agile and effective customer service.
Business Challenge
  • Wolseley, a subsidiary of Ferguson plc, is a leading UK-based distributor of plumbing, heating, ventilation, and air conditioning products, serving residential, commercial, civil, and industrial customers.
  • As part of a broader effort to improve its service to those customers, Wolseley wanted to move from its manual inventory management and supply chain systems to a centralized, cloud-based system. The goals were to enable more comprehensive planning, improve procurement and supplier management, collaborate better with suppliers, provide inventory visibility, and improve order management for consistent on-time delivery.
  • Wolseley estimates that its move to Oracle Cloud SCM has improved its on-time/in-full delivery helping boost company revenue by millions of pounds.
  • The company now has a single view of inventory across its distribution network, as well as automated planned orders, which previously were manually processed three times a day.
  • Wolseley has also automated supply and demand forecasting, helping it to forecast demand using multiple statistical models.

Why They Chose Oracle

Wolseley chose Oracle Cloud SCM because the integrated components of and roadmap for Oracle’s cloud-based application suite aligned with the stock forecasting, distribution center management, procurement, and inventory management outcomes Wolseley needed to further improve its customer service.

About Wolseley

Oracle Solutions Used

Published:  Sep 14, 2020