Wolseley

Oracle Customer Success

Wolseley Industrial Group boosts supply chain visibility with Oracle SCM

Summary

The UK provider of plumbing and HVAC supplies moved to Oracle SCM to deliver more agile and effective customer service.

Business challenges

Wolseley, a subsidiary of Ferguson plc, is a leading UK-based distributor of plumbing, heating, ventilation, and air conditioning products, serving residential, commercial, civil, and industrial customers.

As part of a broader effort to improve its service to those customers, Wolseley wanted to move from its manual inventory management and supply chain systems to a centralized, cloud-based system. The goals were to enable more comprehensive planning, improve procurement and supplier management, collaborate better with suppliers, provide inventory visibility, and improve order management for consistent on-time delivery.

Before we had Oracle, everything was very manual and we didn't have a single view of inventory. Today, we are no longer overexposed on a day-to-day basis when dealing with exceptions, peaks, and troughs.

Roger Connett

IT Director, Wolseley

Why Wolseley chose Oracle

Wolseley chose Oracle Cloud SCM because the integrated components of and roadmap for Oracle’s cloud-based application suite aligned with the stock forecasting, distribution center management, procurement, and inventory management outcomes Wolseley needed to further improve its customer service.

Results

Wolseley estimates that its move to Oracle Cloud SCM has improved its on-time/in-full delivery helping boost company revenue by millions of pounds.

The company now has a single view of inventory across its distribution network, as well as automated planned orders, which previously were manually processed three times a day.

Wolseley has also automated supply and demand forecasting, helping it to forecast demand using multiple statistical models.

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