Oracle Trusted Answer Search
Oracle Trusted Answer Search is a semantic-search platform that helps teams build natural-language interfaces for applications where answers are accurate, secure and fast. Simple domain-specific questions like “Is the cash I added on Monday available now?” are matched to application-specific best matched documents, without resorting to using LLMs. This enables end users to get fast outcomes via natural language semantic search— without risking confidential data exposure or dealing with unpredictable responses.
Get Started Today
Trusted Answer Search package is available for download for installing with Oracle AI Database
Main Features
Trusted Answer Search maps end user questions in natural language (e.g., “Is the cash I added on Monday available now?” or “Show me the health of databases in the fleet” or “Set my Slack status to away”) to best matched targets (containing a URL, a report, an action, with any additional parameters) that applications understand and reliably render the right report or take the correct trusted action.
Maps natural language to a constrained set of curated descriptions
The system uses vector similarity and state-of-the-art information retrieval to match user questions to high-quality descriptions. These curated descriptions are directly associated with a match document to ensure the system remains within a vetted domain.
Returns an application-specific “match document”
The platform returns a JSON match document rather than free-form generated text. Your application interprets this document to take a deterministic next step, such as opening a report, redirecting to a URL, or invoking an action with specific parameters
Supports value-specific answers
Identify important values or value classes (e.g., date, category, person/company) from the query and return match documents that contain the extracted parameters. These can then be used by the application to pre-filter reports or guide the user.
Implements feedback and correction workflows
Application experts can review query history and user upvotes or downvotes to mark matches as correct or ignored. This structured loop allows experts to propose new descriptions or request new reports, creating a continuous improvement cycle for search accuracy.
Keeps data secure by design
Security is maintained by relying on reports that are already built to honor end-user identity. Because reports take the user’s ID as input, the system ensures that users only ever interact with their own governed data.
Provides an API for developers
A PL/SQL API is provided for developers who want full control over the look and feel of their search experience. This allows teams to leverage the full capability of the Trusted Answer Search platform while building a bespoke user interface.
Product Details
Admin Setup
Administrative setup is managed through a dedicated APEX application used to ingest data, create search spaces, and define search targets with sample queries. Admins use this interface to perform regression analysis, testing how new descriptions or reports might impact existing successful matches before rolling out changes.
User Experience
Users can experience Trusted Answer Search through a Javascript search widget integrated directly into any webpage, or via the out-of-the-box Trusted Answer Search Portal. For more customized needs, developers can use the API to build a completely unique user experience tailored to their specific application.