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Frequently Asked Questions

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  • What is Oracle Cloud Free Tier?

    Oracle Cloud Free Tier allows you to sign up for an Oracle Cloud account which provides a number of Always Free services and a Free Trial with US$300 of free credit to use on all eligible Oracle Cloud Infrastructure services for up to 30 days. The Always Free services are available for an unlimited period of time. The Free Trial services may be used until your US$300 of free credits are consumed or the 30 days has expired, whichever comes first.

  • Who should use Oracle Cloud Free Tier?

    Oracle Cloud Free Tier services are for everyone. Whether you’re a developer building and testing applications, a startup founder creating new systems with the intention of scaling later, an enterprise looking to test things before moving to cloud, a student wanting to learn, or an academic developing curriculum in the cloud, Oracle Cloud Free Tier enables you to learn, explore, build and test for free.

  • Who is eligible for Oracle Cloud Free Tier?

    Anyone who has previously not signed up for Oracle Cloud Free Tier or Free Trial is eligible.

  • Is Oracle Cloud Free Tier available in all countries?

    Yes, Oracle Cloud Free Tier is currently available worldwide. See the data regions page for detailed service availability. If you are unable to find the country or territory you require, please contact Oracle Sales or Cloud Support using the Chat link in the menu bar. The Oracle Sales team can help you sign up for the Oracle Cloud Free Tier.

  • How do I sign up for Oracle Cloud Free Tier?

    You can sign up on the Oracle Cloud Free Tier sign up page.

  • How do I get help if I have problems signing up or signing in?

    Contact the Oracle Cloud support team using the Chat link in the menu bar.

  • Does Oracle Cloud Free Tier include service level agreements (SLAs) and technical support?

    Oracle Cloud Free Tier does not include SLAs. Community support through our forums is available to all customers. Customers using only Always Free resources are not eligible for Oracle Support. Limited support is available for Oracle Cloud Free Tier with Free Trial credits. After you use all of your credits or after your trial period ends (whichever comes first), you must upgrade to a paid account to access Oracle Support. If you choose not to upgrade and continue to use Always Free Services, you will not be eligible to raise a service request in My Oracle Support.

  • What are Always Free services?

    Always Free services are part of Oracle Cloud Free Tier. Always Free services are available for an unlimited time. Some limitations apply.

    The following services are currently Always Free. If we add Always Free services in the future, you will automatically be able to use those as well.

    • Autonomous Data Warehouse
    • Autonomous Transaction Processing
    • Compute
    • Block Volume
    • Object Storage
    • Archive Storage
    • Load Balancing
    • Monitoring
    • Notifications
    • Outbound Data Transfer
  • What can I do with Always Free Oracle Autonomous Database?

    With Oracle Autonomous Database now always free, developers can access a full database experience and built-in development tools for free—without worrying about losing work at the end of a trial period. Autonomous Database is a multimodel database for virtually any type of data (including relational, JSON, spatial, graph, multimedia, XML, files, and more), any workload (transactional, data warehouse, and analytics), and any interface (full SQL, REST data access, and language drivers). The service includes free development tools such as SQL Developer IDE, Oracle Application Express (APEX) for low-code app creation, Oracle REST Data Services, and powerful command-line utilities. To keep building even when you are disconnected from Oracle Cloud, you can mix Always Free Oracle Autonomous Database with a compatible always-free version of Oracle Database that runs on your laptop (see Oracle Database XE).

  • What can I do with Always Free Oracle Cloud Infrastructure?

    With Always Free Oracle Cloud Infrastructure services, you get the essentials you need to build and test applications in the cloud. This includes two compute instances, NVMe SSD-powered block storage, high-bandwidth object storage, archive storage, and load balancing, all on our enterprise-grade virtual networks. These resources enable you to prototype two-tier high availability applications, test server cloning and other advanced storage features, or build basic data pipelines with object storage, as just a few examples. Coupling with Always Free Autonomous Database or our Free Tier gives you even more options. Our cloud infrastructure includes rich APIs, SDKs for Java, Python, Ruby, and Go, and cool plug-ins for Jenkins, Packer, and Grafana. And you can automate it all with Terraform.

  • I need more instances or larger sizes of Always Free services. What should I do?

    If your cloud account is in Free Trial period or has paid status, you can directly upgrade an Always Free resource to a paid resource to get more processing power, data storage, and network bandwidth. If your account has finished Free Trial without upgrading to paid status, you can continue using Always Free resources but you cannot upgrade Always Free resources to paid resources until the account is first upgraded to paid status.

    You may upgrade an account to paid status at any time from the Account Management area in Oracle Cloud Console. You will be able to choose between Pay As You Go or Monthly Flex plans. Alternatively, you may contact Oracle Sales for assistance. See cloud cost estimator for details.

    In addition, you may spend free credits during a Free Trial period to create more instances or larger instances than allowed for Always Free. Note that paid instances created during a trial period will be reclaimed when the Free Trial ends, whereas Always Free resources will continue to be available even after the Free Trial period.

  • Are Always Free services available for paid accounts?

    Yes, for paid accounts using universal credit pricing.

  • What is Free Trial?

    Free Trial is part of Oracle Cloud Free Tier and provides US$300 of free credits to use on all eligible Oracle Cloud Infrastructure services for up to 30 days. The Free Trial period may end either because all free credits are spent or 30 days has been reached.

  • For how long can I use my Free Trial credits?

    You must use all your Free Trial credits within 30 days of signing up for Oracle Cloud Free Tier. Any credits that are unused at the end of the 30-day period will automatically expire. The Always Free services will continue to be available for unlimited time as long as you use the services.

  • What happens after Free Trial credits are used up or expire?

    After your Free Trial credits are used up or at the end of the 30-day period, whichever comes first, you will be notified and will have a grace period of 30 days starting from the expiration date to upgrade to paid. If you do not upgrade to paid by the end of the grace period, your Free Trial service instances and data will be deleted. However, your Always Free services will continue to operate.

  • How do I recover my data once the 30-day Free Trial comes to an end?

    You are responsible for exporting and importing all of your data manually or using tools supported by the object storage.

  • What is Oracle Cloud Promotion?

    Oracle Cloud Promotion is another term for Free Trial.

  • How do I convert my Oracle Cloud Free Tier account to a paid account?

    You can upgrade your cloud account to paid at any time. Simply go to Account Management in the Oracle Cloud Console and complete the upgrade steps.

  • Why do I need to provide credit or debit card information when I sign up for Oracle Cloud Free Tier?

    To enable us to provide free Oracle Cloud accounts to our valued customers, we need to ensure that account holders are real people. We use your email, phone number, and credit/debit card for account set-up and identity verification. For users in the United States, you may see temporary charges of $1 on your account statement. Users in other countries will see a similar charge in their local currency. These are verification holds that will be removed automatically, typically within 3 to 5 days.

    We will not use your credit/debit card information to automatically upgrade your Always Free or Free Trial to paid without first getting your explicit approval.

  • What payment methods does Oracle accept?

    We accept credit cards and debit cards only. Please note that we do not accept virtual cards or prepaid cards.

  • Is my credit usage rate discounted during Free Trial?

    Yes, during the Free Trial period of 30 days, your usage rates are discounted. This will let you gain free, hands-on experience with the wide range of Oracle Cloud services.

  • What are the discounted rates?

    During the 30-day Free Trial period, you will just pay the Oracle IaaS rates for all platform services including Oracle Database Cloud, Java Cloud Service (WebLogic), and other services which are normally billed at higher rates.

* Free Tier is available worldwide. See the data regions page for detailed service availability. US$300 free credits available in select countries and valid for up to 30 days. You can run a maximum of 8 instances across all available services and up to 5 TB of storage during the promotional period. Oracle Cloud credits are consumed at discounted rates during the 30-day promotional period. The capacity limits listed under each service are only estimates and reflect the maximum capacity you can get if you consume your entire credits on one service during the promotional period. The maximum capacity per service you get can be less if you consume multiple services. The list of services and capacity estimates are subject to change. Your credit balance is available to you on the Oracle My Services dashboard.

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