Oracle Modern Best Practice—B2B Omnichannel

B2B Multichannel to Omnichannel Experience
Personalize B2B Marketing

B2B Multichannel to Omnichannel Experience

A modern best practice helps you market more effectively to business customers. Deliver a seamless, consistent customer experience across all devices and channels. Connect online sales processes to telesales, field sales, and partners for a more personalized selling. Create the great customer experiences that build loyalty and increase sales.


Link Online to In Person
Mobile. Analytics. Social. icon Mobile. Analytics. Social.

Link Online to In Person

Connect the online with the live person interactions integrating chat, call, recommendations, reviews, and feedback.


Mobile Optimization
Mobile. Social. icon Mobile. Social.

Mobile Optimization

Use responsive design to deliver consistent customer experience across all devices and channels.


Configure Location Services
Mobile. Social. Location. icon Mobile. Social. Location.

Configure Location Services

Recognize opted-in customer presence and push location-specific content.


Integrate Sales Channels
Mobile. Social. icon Mobile. Social.

Integrate Sales Channels

Enable telesales, field sales, and partners to deliver highly personalized shopping experiences.


Handoff to Customer Care
Mobile. Analytics. Social. icon Mobile. Analytics. Social.

Handoff to Customer Care

Automatically send customer and order information to the service center with rules-driven workflow.


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