AI Solution
Transcribing voice messages for service requests in Siebel CRM using OCI Speech
Introduction
Oracle Cloud Infrastructure (OCI) Speech and OCI Language can make your call center more efficient and compliant. In this example, a customer call is recorded and transcribed and the text file is attached to a service request.
Oracle’s Siebel CRM solution has unrivaled customization and integration capabilities, which include out-of-the-box integration with AI services such as OCI Speech and OCI Language.
These services can work with Siebel CRM customers in the cloud as well as on-premises.
Demo
Prerequisites and setup
- Oracle Cloud account—sign-up page
- Siebel CRM—documentation
- OCI Language—documentation
- OCI Speech—documentation