European telco connects orders, inventory, and procurement with Oracle

About the provider

The organization is a European telecommunications and IT provider that offers mobile and fixed connectivity, internet, TV, and related business technology services. It serves millions of subscribers while supporting stores, field teams, logistics partners, and networks across its regional market.

Business problem: Disconnected systems slowed orders and decisions

The telecom provider wanted internal operations to move as quickly as its customer-facing services. But HR, finance, and supply chain teams worked across aging on-premises systems, including Oracle E-Business Suite, SAP, Exact, and other supporting systems. Custom interfaces and inconsistent data made information difficult to reconcile.

The challenge crossed the business. Finance teams needed more consistent data for close, project budgets, and cost control. HR teams needed a clearer way to support employee records, learning, compensation, and routine service requests. Supply chain teams needed better order, inventory, procurement, and fulfillment data from 12 CRM systems, retail stores, the provider’s website, manual order entry, and three logistics providers.

Solution and results: Order management connects sources and fulfillment

The organization moved to Oracle Fusion Cloud Applications to create a common foundation for finance, HR, supply chain, and planning. Instead of relying on separate systems and custom interfaces, teams could work from more consistent data across people, money, materials, and orders.

The enterprise program reached finance, HR, and supply chain without forcing every product into one list. With Oracle Fusion Cloud Finance and Accounting, the provider cut month-end close time by 25%. With Oracle Fusion Cloud Human Capital Management, self-service tools reduced routine HR tickets by 40%.

The supply chain focus centered on Oracle Fusion Cloud Supply Chain and Manufacturing, especially Oracle Fusion Cloud Order Management. The telecom provider can bring orders together from external order-capture applications, stores, and the website, helping teams support 25,000 order lines per day from customer channels through warehouse and delivery processes.

It also improved inventory insight, simplified procurement processes, retired 80 legacy applications, and reduced integrations to about half of the original scope.