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Oracle Enhanced Support Services for SaaS

If your IT landscape is complex and your staff is spending too much time on routine administration, leaving them without enough time to innovate and pursue new ideas, you might benefit from Enhanced Support Services for SaaS.

Build on your SaaS success

Oracle Enhanced Support Services for SaaS is designed to help maximize your success with Oracle Cloud Applications. This bundle of services includes:

Designated technical account manager

Receive personalized, proactive support from an Oracle expert.

Unlimited use of Oracle Guided Learning

In-application guidance increases adoption and productivity.

Testing as a service for cloud application updates

Automation and tailored test scripts simplify changes.

Annual system health checks

Assessments help improve performance and reduce risk.

Designated technical account manager

  • Personal support from an assigned technical account manager helps you effectively run your cloud environment.
  • Proactive guidance helps optimize your SaaS ecosystem, including PaaS integrations.
  • Prioritized service request management speeds up resolution.

“Our technical account manager is a fantastic extension to our team and is professional, reliable, and a pleasure to work with day to day.”

Chris McMullon,  CRM Manager, TalkTalk Business

Unlimited use of Oracle Guided Learning

  • Unlimited in-application guidance for cloud applications, including role-based guides provided directly in the flow of work, helps accelerate user adoption and productivity gains while reducing reliance on your help desk.
  • Prebuilt guides that are automatically updated upon each new cloud release help you stay ahead of change.
  • The ability to create customized guides enables you to align guidance to your unique processes.

“Oracle Guided Learning is exceptionally helpful as it allows our end users to solve their own business problems in real time.”

Ruth Bishop, Business Transformation Manager, Aspen Medical

Testing as a service for cloud application updates

  • Automated testing of data and configurations helps you simplify changes and leverage updates for ongoing innovation.
  • Testing extensions against SaaS and PaaS updates using our platform and repeatable scripts allows you to adopt updates with confidence.
  • Regression scripts let you compare results to expected outcomes.

Annual system health checks

  • Annual health checks help you maintain optimal performance of your dynamic cloud environment.
  • Customized heat maps detect risk areas and help you mitigate risks with targeted guidance.
  • Supportability assessments enable you to identify and close gaps in your support model.

Get in touch.