Dyn Privacy Policy

1. INTRODUCTION AND SCOPE

This Privacy Policy for Dyn Internet Performance Tools (‘Privacy Policy’) provides information on the collection, use, sharing and processing of personal information by Oracle America, Inc. (“Oracle”, “we” or “us”) in connection with your use of Dyn’s Recursive DNS service and Updater Client (“Internet Performance Tools”). For more information on Oracle’s personal information collection and use practices in connection with these tools, see section 4, “WHY AND HOW DO WE USE YOUR PERSONAL INFORMATION?”

This Privacy Policy does not apply to personal information collected by customers of Oracle when they use the Internet Performance Tools on their websites and collect information about you for their own purposes. To find out more about how our customers may collect and use information about you on their websites, please review the privacy policy of the company who collected your information, and consult them if you have any further questions.

This Privacy Policy also does not apply to personal information Oracle collects in connection with your interactions with the www.oracle.com website, which is subject to the terms of the terms of Oracle’s Privacy Policy.

This Privacy Policy was last updated on December 16, 2022. However, the Privacy Policy can change over time, for example to meet changing business or legal requirements. The most up-to-date version can be found on this website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example, via a pop-up notice or statement of changes on our website).

2. WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL INFORMATION?

Oracle America, Inc., having its registered address at 2300 Oracle Way, Austin, TX, 78741, USA, is responsible for processing your personal information in scope of this Privacy Policy.

For personal information sourced in the EU/EEA, Oracle America, Inc.’s EU representative is Oracle EMEA Limited, having its registered address at East Point Business Park, Fairview, Dublin 3, Ireland.

For personal information sourced in the UK, Oracle America, Inc.’s UK representative is Oracle Corporation UK Ltd, having its registered address at Oracle Parkway, Thames Valley Park (TVP), Reading, Berkshire, RG6 1RA, UK.

3. WHICH CATEGORIES AND SPECIFIC PIECES OF PERSONAL INFORMATION DO WE PROCESS AND FROM WHICH SOURCES?

Oracle’s Internet Performance Tools are designed to improve the way you experience the Internet by monitoring the performance of your internet connected devices and services you use to access the Internet. Any time you use or interact with the Internet Performance Tools as described below in Section 4, information is automatically generated and collected by Oracle. Personal information is information collected online by the Internet Performance Tools and may indirectly identify you, which includes:

• IP address and port
• Country, State, and City
• IP address of recursive DNS provider
• Time and date of query
• Domain queried
• Query details (e.g., TTL, query type, DNS flags, DNSSEC info)
• Query response
• Information related to your device’s performance when accessing and utilizing the internet, including time to resolve DNS, time spent making request, time spent downloading the response, and the total time between the response and the site loading (collectively referred to as “Internet Performance”).

Oracle does not collect direct identifiers (such as first and last name, address, or email address) through the use of the Internet Performance Tools and will not associate—and does not allow our third party partners to associate—the indirect identifiers listed above with direct identifiers.

4. WHY AND HOW DO WE USE YOUR PERSONAL INFORMATION?

Oracle uses the information collected by the Internet Performance Tools for the following purposes, which are described in further detail below:

a) to enable the Recursive DNS service for users who choose to use that service;

b) to enable the Dyn Updater Client to update IP address for Remote Access services;

c) to collect data on site performance via RUM beacons;

d) to analyze, develop, improve, and optimize the use, function and performance of Oracle products and services;

e) to manage and assess the security of our sites, networks and systems and to allow our third party partners to manage and assess the security of sites, networks, and systems; and

f) to comply with applicable laws and regulations and to operate our business.

a) to enable the Recursive DNS service for users who choose to use the service
We collect information to enable the Recursive DNS service for users who want an alternative to existing DNS recursive resolvers. For example, if you have noticed that your internet performance has been lagging on your internet connected device, you may enable the Dyn Recursive DNS service on your device by pointing to Dyn recursive resolvers to try to improve internet performance.

b) to enable the Dyn Updater Client to update IP address for Remote Access services;
Oracle’s Remote Access service allows you to choose a unique hostname (e.g., MyHome.dyndns.org) and link it to any IP-compatible device (such as a router, webcam, security camera, DVR, thermostat, computer, or file storage) to create your own unique Remote Access subdomain. The Dyn Updater Client works in conjunction with Remote Access services to keep your dynamic IP address up to date. The Updater Client allows Oracle to recognize that your dynamic IP address has changed and automatically update your IP address for your Remote Access subdomain to enable continued, uninterrupted remote access to your device.

c) to collect data on Internet Performance via RUM beacons;
Oracle’s RUM Beacons are a technology that executes a series of small file requests when users connect and interact with the Internet. This technology may be deployed in one of a number of ways. Oracle might deploy the RUM Beacon as a “web beacon” (or “single-pixel” or “clear” GIFs) embedded in our website that is invisible to users. For example, when you visit an Oracle site that deploys RUM Beacons, your browser will send requests for test files to different locations on the Internet to determine Internet Performance to various datacenters across the globe, allowing Oracle to determine the best data center to serve content from for your Internet Service Provider. Oracle deploys its RUM Beacons as part of your use of Oracle’s Updater Client, as described above. When you download the Updater Client, it will send requests for test files to different locations on the internet to provide Oracle with Internet Performance information.

d) to analyze, develop, improve, and optimize the use, function and performance of Oracle products and services
We process the information collected from the Internet Performance Tools for internal research for technological development and demonstration and to improve, upgrade, or enhance Oracle products and services. We also use the information for statistical analyses related to the performance and operation of the Internet Performance Tools.

e) to assess and manage the security of Oracle sites, networks and systems and to allow our third party partners to assess and manage the security of sites, networks, and systems
We process personal information for managing security and operations to help keep our networks and systems as well as our products and services secure, or to investigate and prevent cyber-attacks or potential fraud. We may share the data with our third party partners to allow our partners to assess and manage the security of sites, networks, and systems, or to investigate and prevent cyber-attacks or potential fraud. Please see section 7 for our sharing practices with our partners.

f) to comply with applicable laws and regulations and to operate our business
In some cases, we may process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the operation of our business. For example, to conduct audits and investigations, for finance and accounting, archiving and insurance purposes.

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