Chatbots: Talking the Talk

As the use of digital assistants expands, so do the opportunities for developers with the necessary skills.

By Bob Rhubart | April 2020

chatbots: talking the talk

Chances are very good these days that your online hunt for a new pair of funky-but-chic shoes or your search for an answer to an urgent customer service question will occur with the help of a chatbot or digital assistant. Already enjoying wide adoption, digital assistants are destined to become even more prevalent. As the use of digital assistants expands, so do the opportunities for developers with the necessary skills.

In this episode, you’ll meet three people among the vanguard of those developing digital assistants. Oracle ACE Director Mia Urman, the founder and CEO of AuraPlayer, was deeply involved in the development of Kbot, the chatbot developed to respond to questions from attendees at the 2019 ODTUG KScope event in Seattle. David Callaghan, senior developer at Hermes, a UK-based parcel delivery company, led the development team behind Holly, the AI entity that has revolutionized customer service at Hermes. Grant Ronald, director of product management within the Oracle Digital Assistant development team, had an active role in Holly’s creation.

In this conversation, you’ll learn about what goes into the design and development of a chatbot, the challenges encountered along the way, and the unique characteristics that define a great digital assistant. You’ll also learn how to celebrate a chatbot’s birthday.

This is Oracle Groundbreakers podcast #379. It was recorded on March 12, 2020. Listen!

On the Mic

david callaghan headshot

David Callaghan

Senior Developer, Hermes
United Kingdom
Connect: LinkedIn

grant ronald headshot

Grant Ronald

Director, Product Management, Oracle Digital Assistant
United Kingdom
Connect: @gwronald, LinkedIn

mia urman headshot

Mia Urman

Oracle ACE Director
Founder and CEO, AuraPlayer
Connect: @miaurman, LinkedIn

bob rhubart headshot

Bob Rhubart

Oracle Groundbreaker Team Community Manager Bob Rhubart is the host/engineer/producer of the Oracle Groundbreaker Podcast, producer of the 2 Minute Tech Tip video series, hosts Groundbreaker Live interviews with technology experts recorded at Oracle Code, Oracle OpenWorld, and other events, and manages the ACES in Action blog.