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Oracle Digital Assistant News
Oracle Digital Assistant News
April 2021 Edition
welcome to the April edition of the Oracle Digital Assistant News.

Amongst this month's usual selection of industry news, customer stories, upcoming events, best practices and technical articles we have two big news items. We are delighted to announce the general availability of Release 21.04 and we are releasing our own Digital Assistant. Also if you missed the opportunity to join our customer summit this month you can still watch the replay. All the details are below.

If you want to let us know how much you are enjoying this newsletter or If you have anything you would like us to feature in a future edition, message us via LinkedIn or twitter using hashtags #OracleODA #OracleODANews

Please feel free to forward this newsletter to anybody who may be interested and invite them to subscribe too.
Announcing Oracle Digital Assistant Release 21.04
Announcing Oracle Digital Assistant Release 21.04
Rolling out April 2021
The Oracle Digital Assistant team is thrilled to announce the availability of release 21.04, with a completely redesigned UX to provide a more contemporary look and feel using the Redwood theme.

Other 21.04 features include: new utterance tester with support for test suites at the skill and DA levels, improved developer experience with resource bundles, multi-lingual reporting metrics in Insights, enhancements to Intelligent Advisor integration and support for notifications via UI/email.
Say hello to "Artie"
Say hello to "Artie"
Artie, the digital assistant to help you learn Oracle Digital Assistant, is now live on our documentation pages.

You can use Artie to quickly get answers to questions on how to development digital assistants and skills. Artie will help you navigate our documentation or point you to relevant articles on our TechExchange blog, he might even tell you why he's called Artie if you ask him.
Oracle Digital Assistant Quarterly Summit - Spring 2021
Oracle Digital Assistant Quarterly Summit - Spring 2021
Replay available on-demand
Our first Oracle Digital Assistant quarterly summit for customers took place online earlier this month. If you did not manage to join the webcast or want to watch any of it again, please follow the link below.

Topics included a product update, launch of Design Partnerships on upcoming features and best practice around NLP and what makes a good utterance.

Next quarterly summit will take place on July 19th/20th, Registration link will be available in the next newsletter edition.
Digital Assistants in Manufacturing
Digital Assistants in Manufacturing
Paul Vallejo - Oracle's Industry Strategy Group
Fast-Evolving Digital Assistants are getting more attention from manufacturers as they adapt to the new normal of today’s disruptive business environment.
4 Key Factors that Determine Chatbot Project Success
4 Key Factors that Determine Chatbot Project Success
by Scott Wall, Fishbowl
Fishbowl’s team of experts has been working with chatbots, specifically Oracle Digital Assistant (ODA) since its inception in 2017. Our expertise has been used to create chatbots with conversational design in mind to enhance the overall ODA experience. Through personalized branding, channels, integrations with Oracle Cloud HCM and Oracle Service Cloud, as well as other 3rd party integrations like Zendesk, we have been able to build and go-live on several successful chatbots with customers in the North American market.
Building Awesome Frequently Asked Question Skills
Building Awesome Frequently Asked Question Skills
by Frank Nimphius
The concept of convention over configuration as a paradigm in framework development to facilitate the decisions developers must make, can be implemented in Oracle Digital Assistant to build skills that answer frequently asked questions.
This article explains how to create frequently asked question chatbots (skills) without coding by following a set of naming convention rules.
Customer Success Stories
How Oracle Digital Assistant is benefiting customers
If you would like to share your story in a future newsletter feel free to get in touch.
Why Chatbots are the Future of Customer Service?
Why Chatbots are the Future of Customer Service?
A customer case study on Exelon demonstrates great ROI and automation while improving and accelerating customer service:
  • 40% of customer interactions can be handled with artificial intelligence.
  • Which results in up to 50% cost reduction.
Watch to learn more about Exelon achieved these amazing results
Event Calendar
Attend an Oracle Digital Assistant event around the world or online.

To ensure you don't miss up coming events you can subscribe to our calendar from your favourite calendar software using the link below.
Workshop
Chatbot introduction and hands-on workshop
Attend the ODA on-demand training
577 persons attended the first part of the Chatbot introduction and hands-on Workshops with Oracle Digital Assistant! Missed it? You can still join please register. In case you missed the first webinar watch part 1 on-demand here.
Chatbots innovate Financial Services
Chatbots innovate Financial Services
Replay Available
Hear from Oracle Gold partner Wind-IS and Oracle’s Digital Assistant experts on how they implemented a chatbot for one of the biggest Egyptian banks.
We need your help!
Gartner Peer Insights
Your opinion is important to us, and we value your feedback. Please take a moment to write a review on Gartner Peer Insights about your experience with Oracle Digital Assistant. Reviews are anonymous and take approximately 10 minutes to complete.

As a thank-you, once your review is published, you’ll receive 3-months access to Gartner Peer Insights Plus. Please note that Gartner Peer Insights Plus is currently not available to consultants, systems integrators, or technology providers.
Previous Newsletters
Did you miss the last edition? You can access all editions of the newsletter here.
Additional Resources for Oracle Digital Assistant
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Martin Jarvis
Martin Jarvis
Director Product Management
Oracle, LinkedIn, Twitter
Jürgen Kress
Jürgen Kress
Director Product Management
Oracle, LinkedIn, Twitter
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