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October 2020 Edition Oracle Developer Partner Community Newsletter

Learn how to create new service offerings and solutions for Oracle SaaS solution based on the Oracle Cloud Platform
Dear Developer Partner Community,
Chatbots based on the Oracle Digital Assistant (ODA) platform can be customized solutions or pre-build applications. For Oracle SaaS like CX, ERP and HCM pre-build ODA skills are available. Partners can implement and extend this chatbots. Attend the community webcast for the latest update on the service cloud chatbots on October 20th. As the next step we offer free one day hands-on training to innovate SaaS with ODA. An great customer example of a service cloud chatbot is Holly at Hermes. Customers like the State of Oklahome and the City of LA use chatbots to respond to the pandemic. And customers excellerate to adopt chatbot technology for fast and more efficient innovative services. Kmart in Australia launched KBot a augmented reality retail shopping solution.

To attend our monthly virtual Oracle Developer Meetup please visit registration page here. You want to network with the Oracle Community? Join our local Oracle Developer Meetup across the world? Visit our Meetup overview page here.

WebLogic Server can be deployed on the Oracle Container Engine (OKE) a great opportunity to shift workload to the cloud. WebLogic Operator streamlines this process. Easy and fast provisioning is available via the Oracle Cloud Marketplace.
Jürgen Kress
For a short summary of our monthly key information watch the PaaS Partner Updates on YouTube. The October edition highlights the free cloud trials and the Integration & Process and Developer partner communities.
In this month’s community webcast Martin Jarvis will present the Oracle Digital Assistant for Service Cloud. Please join the Innovate Service Cloud with Chatbots Partner Community Webcast October 20th 2020.
Want to publish your best practice article & news in the next community newsletter? Please feel free to send it via Twitter @wlsCommunity #OracleDeveloperCommunity!

Keep Safe!
Jürgen Kress
PaaS Partner Adoption
Oracle HQ
Tel. +49 89 1430 1479
Table Of Contents
Community Announcements

Service Cloud Banner
Innovate Service Cloud with Chatbots Partner Community Webcast
October 20th, 2020
4:30 PM - 5:30 PM (GMT+02:00)
Chatbots have quickly become a critical platform for interacting with users, customers, and prospects. Organizations can now engage customers and employees in a proactive, personalized way, at scale across web, mobile, and messaging platforms.
Free Oracle trainings: take the opportunity to watch our community webcasts on-demand
Paas Partner Youtube Banner
PaaS Partner YouTube Update, October 2020
The October video includes three topics:
  • Free cloud trials for partners
  • Partner Community newsletters
  • Innovate Service Cloud with Chatbots webcast
For regular updates please subscribe to our YouTube channel here. Thanks for your likes and sharing the video on YouTube and LinkedIn. For the latest PaaS Community information please visit our Community update wiki here (Community membership required).
SaaS Bootcamps Banner
Oracle Digital Assistant for SaaS Partner Bootcamps
Free virtual hands-on webtraining
Oracle Product Management is pleased to invite Oracle SaaS Partners to attend the 1-day hands-on workshop on how to extend SaaS applications with Chatbots. Oracle Digital Assistant innovates HCM, CX and Service Cloud solutions.

Locations include:
Certified Oracle Expert Banner
Become a Certified Oracle Expert
Enablement & certification is key to cloud success
At the Oracle Competence Center and Online Learning Library partners can attend free on-line classes and certifications. Additional we offer the latest implementation exams ($245 or free vouchers) for:

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Developer Tools Section

Holly Banner
Holly – The Chatbot
The UK parcel delivery market is booming, but as margins narrow, efficiency and customer experience emerge as keys to competitive advantage. Delivery giant Hermes UK is taking a fresh approach by deploying Holly – a new breed of digital assistant.
Kmart Banner
Kmart Chatbot
The KBot uses Augmented Reality (AR) technology produced by VALIS to help Kmart customers see how the new hero products from the August Living range would look in their own environment, while conversational artificial intelligence (AI) powered by Oracle’s Digital Assistant provides information about product dimensions and features and recommends complementary products based on previously viewed products.
Oklahoma Pandemic Banner
State of Oklahoma Pandemic
The coronavirus has hit the United States hard and fast. This summer, it continues its lethal spread across the country, confounding government agencies at every level, and wreaking havoc with colleges and universities attempting to resume classes this fall.
ODA Innovation Banner
ODA Innovation at Office Depot
Watch this webinar to learn about the latest Oracle Digital Assistant (ODA) innovations. The webinar features a customer case study on Office Depot detailing how they’ve contained common service requests and reduced overall support costs with ODA, as well as improve experiences by reducing transfer times to live agents using Oracle Service Cloud.
ODA Banner
Connecting ODA
To do anything useful with a chatbot, you need to be able to access backend services from within a conversation. However, this is easier said than done if the service to access is deployed on-premise, if access is protected by a firewall or authentication code is required such that it cannot be accessed directly by a custom component in Oracle Digital Assistant.
User Choices Banner
Pre-empting User Choices
Users fail because designs fail. Conversational design skills are an important asset for any bot developer, regardless of the development platform used. With chatbots you always build for two types of users:
BotML Banner
Using BotML in ODA
In an earlier article on Oracle TechExchange, I explained how to implement a feedback feature for answers to frequently asked questions. In the article I used a custom component that actually handled the feedback interaction with a user. In this article I explain the same use case using BotML for handling the feedback conversation (or any other follow-up conversation needed).
Multiple Answers Banner
Displaying Multiple Answers
Answer intent uses machine learning to understand a user question and return a single answer. The QnA framework used earlier used elastic search instead, which didn't offer the same level of confidence as NLP. For this reason, the QnA framework always showed several possible question / answer pairs that would match a user message.
Oracle Voice Assistant Banner
Oracle Gives Voice Assistant
Oracle rolled out a major update for its voice assistant this week. The Oracle Digital Assistant now includes native multilingual natural language understanding and customizable vocabulary. The updates may help Oracle stand out as a voice-enabled enterprise service as new rivals appear.
FAQ Banner
What Is Best for FAQ in Oracle?
Answer intent in Oracle Digital Assistant uses Trainer Tm, a machine learning model, to understand how users ask for a particular answer. Unlike other systems that map an answer to one or more questions in order to retrieve the answer, the machine learning based system learns from examples (utterances) allowing it to produce answer with high confidence.
Rest Service Banner
Using Oracle Data Rest Service
Value-list entities in Oracle Digital Assistant are limited in the number of values they can hold even if they are created as dynamic entities. Reality is that customers look for a way to extract entities from a large set of data values that easily may be in the hundreds of thousand records.
ODA Android Banner
ODA in Android Mobile
Kotlin, which was originally developed by JetBrains, is an open source programming language compatible with Java and therefore the Android Java SDK. This article explain how you build Android mobile applications that integrate Oracle Digital Assistant chatbots using Android Studio and Kotlin.
ODA Value Lists Banner
Shortcuts for ODA Value Lists
Sometimes small nuggets turn out to be more valuable than the bigger ones. Hope this is one of those little tips that you will enjoy and use. So in this quick tip I explain how you can add character shortcuts to values lists in Oracle Digital Assistant. The trick is to use Apache FreeMarker expressions in a System.CommonResponse component.
cURL Banner
Using cURL to Export ODA
If you need to view the Insights data for a Digital Assistant and at the same time also view the events for its constituent skills, you can export the data to a CSV file and create your own reports from there.
VBC Banner
What's New in VBCs
We are happy to announce the availability of the latest version of Oracle Visual Builder Studio, offering new features for both visual app development and overall DevOps for the Oracle cloud. In this blog we review some of the key features, but there are many others that you can read about in our "What's New" publication.
JET 9 Banner
Multi-row Selection with JET 9
With the new support for Oracle JET 9 in Oracle Visual Builder, it's much simpler to create a multi-row selection enabled table that with checkboxes for row selection. Below is a quick video showing how this is done. This is much simpler compared to the approach you had to take before.
WebLogic Deployment Banner
WebLogic Automating Deployment
We are seeing many of our customers transitioning their workload to Oracle Cloud Infrastructure including Enterprise Java applications that are being deployed there - many on the WebLogic for Cloud Infrastructure solution. In the blog below we show an approach to automate continuous delivery onto servers running on OCI.

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Application Development Section

WebLogic Server Banner
WebLogic Server for OKE
We’re excited to announce that Oracle WebLogic Server for Oracle Cloud Infrastructure Container Engine for Kubernetes (WebLogic Server for OKE) is now available through the Oracle Cloud Marketplace.
WebLogic Kubernetes Banner
WebLogic Kubernetes Operator
This lab shows you how to deploy and run a WebLogic domain container-packaged web application on a Kubernetes cluster using Oracle WebLogic Server Kubernetes Operator 3.0.0 (the "operator").
Tribuo Banner
Announcing Tribuo
Today we are pleased to announce the availability of Tribuo, a Java Machine Learning (ML) library, as open source. We’re releasing it under an Apache 2.0 license on Github for the wider ML community to use.
Verrazzano Banner
Project Verrazzano on GitHub
I’m happy to announce that we have put the source code for project Verrazzano on GitHub at This is a big milestone for the Verrazzano team, with many more milestones to come!
Micronaut Banner
Announcing the Micronaut
If you've read my blogs here, follow me on Twitter, or on GitHub then you have figured out that I'm a pretty big fan of Micronaut. I won't get into the performance aspect of what makes it so great in this post (and trust me, there is plenty to talk about regarding performance).
Azure Virtual Banner
Azure Virtual Machines for WLS
We are delighted to announce the availability of a major release for solutions to run Oracle WebLogic Server (WLS) on Azure Linux Virtual Machines. The release is jointly developed with the WebLogic team as part of the broad-ranging partnership between Microsoft and Oracle.

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Additional new material Developer Community

Twitter Banner
Developer Partner Community
Send your tweets @wlscommunity. Follow us on Twitter.
Training Calendar Banner
Training Calendar
For the latest trainings please visit our Training Wiki.
Join the Oracle Developer Meetup groups
Want to learn more about developing Enterprise-grade Cloud Native applications on the Oracle Cloud Platform, covering topics like Microservices Architecture, developing in Node, Python and PHP, using Low Code development tools to build Mobile apps, and much more?

Join the Oracle Developer Meetup groups if you want to follow Oracle’s solutions in this area, or participate in the events and hands-on labs we organize:

PaaS Free Trial Banner
PaaS free trial accounts
To request a free 30 days cloud trial, which can be extended or an additional month, please visit the website here. To extend the trial please contact your Oracle partner manager.
Private Corner
My private Corner – I miss SFO

Every year in autumn Oracle OpenWorld allowed us to visit San Francisco. We worked hard during the day and took the opportunity to meet friends
We keep many wonderful memories from our community activities like a bike tour or a street car ride. Who remembers our community receptions? Keep strong and safe! #OracleDeveloperCommunity!

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