| Oracle Digital Assistant News |
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| October 2020 Edition |
welcome to the latest edition of the Oracle Digital Assistant News.
October has arrived, and here in the Northern Hemisphere that means the leaves are falling, the weather's feeling chillier and the days are getting shorter, so we know you'll be looking for something interesting to read. Here's our latest monthly mix of Digital Assistant industry views, customer stories, upcoming events, best practices and technical articles.
If you are enjoying this newsletter or If you have anything you would like us to feature in a future edition message us via twitter using tags #OracleODA #OracleODANews
Please feel free to forward this newsletter to anybody who may be interested and invite them to subscribe too. |
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| How Conversational AI is transforming customer interaction |
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| Technology Magazine speaks to Suhas Uliyar, who reveals how Digital Assistant, AI and Integration helps companies empower customers and employees. |
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| Oracle revamps cloud lineup |
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| Digital Assistant features prominently amongst important updates to several of Oracle's SaaS products. |
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| Customer Success Stories |
| How Oracle Digital Assistant is benefiting customers |
| If you would like your story to be featured in this newsletters feel free to drop us an email. |
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| Holly – The Chatbot with a Difference |
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| The UK parcel delivery market is booming, but as margins narrow, efficiency and customer experience emerge as keys to competitive advantage. Delivery giant Hermes UK is taking a fresh approach by deploying Holly – a new breed of digital assistant. Combining human and technology strengths, Holly streamlines customer engagements, empowers staff and ensures that Hermes UK delivers exceptional experiences alongside millions of parcels. |
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| Kmart Australia has launched its 2020 August Living campaign |
| by B&T MAGAZINE |
| The KBot uses Augmented Reality (AR) technology produced by VALIS to help Kmart customers see how the new hero products from the August Living range would look in their own environment, while conversational artificial intelligence (AI) powered by Oracle’s Digital Assistant provides information about product dimensions and features and recommends complementary products based on previously viewed products. |
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| State of Oklahoma and City of LA Showcase Agile Government |
| by Jackie Davis |
| The coronavirus has hit the United States hard and fast. This summer, it continues its lethal spread across the country, confounding government agencies at every level, and wreaking havoc with colleges and universities attempting to resume classes this fall. |
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| Event Calendar |
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| Attend a Oracle Digital Assistant event around the world or online: |
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| Automating Helpdesk Experiences with Oracle Digital Assistant |
| October 28th 2020 |
| Join us on Thursday, October 28 to hear how ComEd elevated customer experience with Oracle Digital Assistant. ComEd’s David Crone and Oracle’s Joe Huang will discuss chatbot development, showcase demos, and recent product updates. |
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| Innovate SaaS with Chatbots Accenture Oracle Webcast |
| October 21st 2020 15:00 CET (Berlin time) |
| Hear from Debra Lilley, Oracle HCM Practice Lead Europe for Accenture and Oracle ACE Director, talk about Oracle Digital Assistant for SaaS and what customers are saying. |
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| This online session will introduce you to Oracle Digital Assistant and the features it provides to build AI powered 2nd generation chatbots. We'll also demonstrate how to build a low-code conversation in a matter of minutes. |
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Customized Digital Assistants for Oracle Cloud HCM and PeopleSoft HCM that Deliver More Value.
Fishbowl Solutions helps companies extend the value of the Oracle Digital Assistant by creating customizations for the out of the box skills within Oracle Cloud HCM including Compensation & Pay, Absence & Time, Onboarding and more. For PeopleSoft customers, Fishbowl can design and develop the conversational experience for similar modules based on your use case. |
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| We need your help! |
| Gartner Peer Insights |
Your opinion is important to us, and we value your feedback. Please take a moment to write a review on Gartner Peer Insights about your experience with Oracle Digital Assistant. Reviews are anonymous and take approximately 10 minutes to complete.
As a thank-you, once your review is published, you’ll receive 3-months access to Gartner Peer Insights Plus. Please note that Gartner Peer Insights Plus is currently not available to consultants, systems integrators, or technology providers. |
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| Additional Resources for Oracle Digital Assistant |
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| Previous Newsletters |
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| Did you miss the last edition? You can access all editions of the newsletter here. |
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