The Oracle Playbook for Operational Excellence

Everyone is talking about achieving more with less. At Oracle, we’ve been focused on this for decades, eliminating complexity and improving efficiency to deliver an industry-leading non-GAAP operating margin of more than 40%.

We’ve captured the secrets to our success in the Oracle Playbook for Operational Excellence, and we’re sharing the playbook to help you realize similar outcomes.

Operational Excellence playbook

Increase productivity and agility with better, faster decision-making

The Oracle Playbook for Operational Excellence describes our framework for focusing on people, processes, and systems to drive success. Learn how we:

  • Align and organize around common goals and build a culture of innovation
  • Streamline business operations and empower customers and employees
  • Centralize applications and continually incorporate new cloud features

Achieving more with less

Even as we’ve expanded our product portfolio and developed the most complete technology stack, opened dozens of data centers—more than any other cloud provider—and acquired many strategic companies, we’ve increased efficiency and improved the customer experience. We’re seeing the following results:

<10 workdays

to close our books and release earnings


faster financial planning cycles


employees/year onboarded within 24 hours of starting


faster supply chain planning cycles


of customer purchases are fully automated


reduction in the time IT spends on administrative activities


improvement in lead conversion


improvement in Oracle Fusion Cloud Applications performance

“The Oracle Playbook for Operational Excellence details the secrets to the strategy that has enabled us to move faster and smarter, quickly adapt in the face of the unexpected, and continuously innovate.”

Doug Kehring, Executive Vice President, Corporate Operations

Our framework for success

We relentlessly focus on people, processes, and systems to achieve more with less.

  • People

    We aim to create a service-oriented culture that embraces continuous improvement. This includes establishing common goals with customer success as our North Star and using global process and solution owners to drive accountability and ongoing improvement.

  • Processes

    We continuously review our end-to-end business operations, which underlie the experiences we deliver to our customers, employees, and partners. This includes streamlining to create the simplest possible experiences for those we serve. Beyond that, it includes empowering and delighting those individuals with a fully automated, guided experience that requires no manual intervention to complete.

  • Systems

    We leverage Oracle Cloud Applications and Infrastructure to power our business and help us achieve our goals. Our approach includes centralizing our applications, deploying solutions out of the box—without customization, using built-in best practices—and taking advantage of cloud updates released on an ongoing basis.

How can we help you be successful? Speak to an Oracle subject matter expert.