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Întrebări frecvente

Webinars and Virtual Events

Online resources helping you to take action in every moment that matters

Join the latest live and on demand webinars and virtual events

Keeping you up to date with the latest in CX

Customer signals are everywhere. Can your business effectively interpret those signals and take action to make the most of the customer experience? We invite you to join our regular webinars, and virtual events where we aim to help you to build and manage lasting customer relationships by taking action in every moment that matters, from customer acquisition to retention—and everything in between.

Join our upcoming live webinars and virtual events or watch on demand at a time convenient to you, and learn how to harness data to understand your customers and power real-time customer experiences, orchestrated across Marketing, Sales and Service.

Stand out with content in the moments that matter most

Stand out with content in the moments that matter most

Date: October 27, 2020
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how you stop the wrong content going out, continue keeping your most valued customers in and find ways to accelerate revenue again with a proper content delivery strategy.

Artificial Intelligence for CX professionals; Make your technology stack work harder for you

Artificial Intelligence for CX professionals; Make your technology stack work harder for you

Date: December 15, 2020
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how technology can help in reducing manual work through automation to predictive segmentation and Intelligence driven conversations.

How personalization at scale will ensure you thrive and survive in the New Normal

How personalization at scale will ensure you thrive and survive in the New Normal

Date: January 26, 2021
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how to effectively engage new and existing customers in the “New Normal” through precise timing, precise targeting and emotional connection, combined with new rules of engagement; empathy, digital convenience and acting responsibly.

The MarTech of tomorrow that can save us today

The MarTech of tomorrow that can save us today

Date: February 23, 2021
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how to create efficiencies yet still deliver marketing growth targets, and how you can achieve that at pace, with future proofing in mind.

Marketing organization models in a New World

Marketing organization models in a New World

Date: March 30, 2021
Start Time: 11:00 AM GMT / 12:00 PM CET / 3:00 PM GST
Duration: 45 minutes

During this session, we will discuss how to achieve improved speed, predictability, transparency and adaptability of marketing, by moving towards a joined-up approach with cross-functional leaders that are accountable for integrated strategy execution.

On Demand Webcasts

CX Virtual Summit - Responsive Selling in the Experience Economy

CX Virtual Summit - Responsive Selling in the Experience Economy

Date: October 29, 2020
Start Time: 7:00 PM GMT / 8:00 PM CET / 10:00 PM GST
Duration: 120 minutes

Get executive viewpoints in a live conversation between Oracle co-founder Larry Ellison and Rob Tarkoff, EVP for Oracle CX and Data Cloud on the importance of connecting data across your business and empowering every employee to respond effectively to customer expectations.

On Demand Webcasts

Transforming the Contact Center into a Profit Center

Transforming the Contact Center into a Profit Center

Date: October 22, 2020
Start Time: 2:00 PM GMT / 3:00 PM CET / 6:00 PM GST
Duration: 45 minutes

During this session, we will discuss how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel, by turning customer intelligence into personalised service experiences.

On Demand Webcasts

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