Oracle Customer Experience (CX) Service

Forbes Insights Executive Survey Report

Forbes Insights Executive Survey

Discover what 400+ VPs say about modernizing customer service. Learn their strategies to stay ahead.

The Psychology Behind Customer Service
The Psychology Behind Customer Service

Can understanding psychology improve customer service?

Oracle Customer Experience (CX) Service

Next Generation Contact Center

Discover 6 ways to empower agents and master first contact resolution.

Provide Exceptional Customer Service Experiences

Can you keep up with rising consumer expectations and proliferating communication channels? You can with Oracle Service Cloud. See how.


Насколько современны ваши лучшие практики?

Почему вам нужны современные практики?

Чтобы сделать бизнес более гибким. Достигать большего быстрее и с меньшими ресурсами. Такие ключевые ресурсы, как облако, мобильные средства, социальные сети, аналитика, Интернет вещей и большие данные, позволят вам преобразовать свой бизнес и успешно развивать его.

Подробнее о современных практиках and Modern Customer Service and Modern Customer Service
Modern customer service is all about finding that sweet spot where doing the best by your customers is also doing the best for the business.
– Michele Watson, Senior VP of Customer Care,
Walmart's Next Generation of Customers
Walmart's Next Generation of Customers
The way we built the sustainability index is to improve the sustainability of every product in a category and every category in an aisle. Now, we need to… communicate this to the customer.
– Robert Kaplan, Director of Product Sustainability, Walmart

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