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Oracle provides customers of Oracle and SAP solutions with a unified support structure and a single point of contact. The support model combines Oracle/SAP technical expertise with SAP integrated support processes. Customers benefit from this partnership with fast issue resolution and smooth interoperability. The Oracle Solution Center for SAP Competency Center – part of Oracle Advanced Customer Services - is co-located with the SAP Headquarters in Walldorf, Germany, and has team members around the globe to cover all time zones. The Competency Center’s expertise and experience in Oracle/SAP environments is absolutely unique. The specialists deliver ‘SAP Development Support”, which is last level support for customers running SAP on Oracle, to solve complex interoperability issues. In addition to these advanced support activities, the Competency Center provides a range of targeted support services and guidance to customers with complex technical requirements.
Oracle Systems support provides comprehensive hardware and software support for SAP users with mission-critical and business-critical applications. As part of the Oracle service and support offerings, you can get access to SAP-specific systems support. Based on their long-lasting relationship, Oracle and SAP collaborate in resolving complex interoperability issues. Oracle Advanced Customer Services presales architects with SAP expertise can give you advice on infrastructure assessments and deployments, and how to achieve best results even with very challenging technical requirements. Furthermore, you can get technical guidance from the Oracle Solution Center for SAP Competency in Walldorf, Germany, or regional Oracle Solution Centers for SAP.
Oracle Database Services for SAP environments can help you to reduce complexity, and speed up resolution times for implementation, upgrade, and production issues. Members of the Oracle Solution Center for SAP Competency in Walldorf not only understand Oracle databases in detail, but are also experts in SAP technology. They can guide you in the configuration of your Oracle databases to achieve increased performance, adaptability, availability, and ease of maintenance. Database advice and assistance includes performance analysis, high availability, backup/restore/recovery, implementation of optional database features, and database transitions.
EDF Energy enables availability and supports future growth with Oracle.
FEMSA implements Oracle Advanced Customer Services.