Oracle provides customers of Oracle and SAP solutions with a unified support structure and a single point of contact. The support model combines Oracle/SAP technical expertise with SAP integrated support processes. Customers benefit from this partnership with fast issue resolution and smooth interoperability.
The Oracle Solution Center for SAP Competency Center – part of Oracle Advanced Customer Services - is co-located with the SAP Headquarters in Walldorf, Germany, and has team members around the globe to cover all time zones. The Competency Center’s expertise and experience in Oracle/SAP environments is absolutely unique. The specialists deliver ‘SAP Development Support”, which is last level support for customers running SAP on Oracle, to solve complex interoperability issues. In addition to these advanced support activities, the Competency Center provides a range of targeted support services and guidance to customers with complex technical requirements.
Oracle Systems support provides comprehensive hardware and software support for SAP users with mission-critical and business-critical applications.
Oracle Database Services for SAP environments can help you to reduce complexity, and speed up resolution times for implementation, upgrade, and production issues.
Migrating our SAP and Oracle Databases onto Oracle Exadata improved our performance by circa 30-40% and enables our future growth. Remote delivery using Oracle Advanced Support Gateway enabled availability around the clock to complete activities without any business impact.Shalika Bellamy, Senior Project Manager, EDF Enterprise Programme Management
Oracle Advanced Customer Services gave us outstanding assistance with their knowledge and efforts. We could not have wished for a better partnership.Thomas Beneke, SAP System Technology Manager, Bank für Sozialwirtschaft AG