Today’s complex IT infrastructures require specialized expertise in networks, servers, applications, and storage. With tightened IT budgets and a shortage of skilled employees, it can be difficult to retain IT experts to manage complex IT environments across a broad range of products.
Oracle Advanced Customer Services can help. Oracle Advanced Management for Hybrid Cloud allows you to focus your IT efforts on high-value business projects by offloading routine operational and technical administration responsibilities in a cost-effective and optimal way. The services provide an unmatched combination of experts, proven processes, and trusted Oracle intellectual property to help you jointly manage your technology and applications to extend and elevate your organization’s IT and security skills.
Leverage the flexibility of a jointly managed service for your applications or technology
Oracle Advanced Management for Hybrid Cloud assists you by managing and optimizing your applications, databases, Fusion Middleware, and/or technology infrastructure, with ongoing day-to-day operational and administration activities. The service offers architectural flexibility, and we can support your infrastructure on-premises, at Cloud at Customer, or on Oracle Cloud Infrastructure (OCI). You maintain responsibility for basic tenancy and decisions regarding security strategies and appropriate availability architecture.
Benefit from in-depth expertise and proven processes
Support for your specific organization
A Technical Account Manager (TAM) serves as your primary point of contact to facilitate account management, provide end-to-end service management and delivery oversight, construct and maintain a service delivery plan, assist with any escalations, and conduct periodic service reviews and account reviews. The TAM’s work is delivered remotely, in English, using the most cost-effective delivery approach. An option exists to purchase access to an assigned local TAM, an in-country (or in-region) TAM, or a TAM that speaks the local language.
You will also have access to a team of shared resources and associated ticketing tools to provide a focused service center that supports incident, service request, and problem management, tracking of customer-submitted Requests for Change (RFCs), and recording of changes to your environment configuration.
Augment the service to address your specific needs
We know your organization might need additional support in certain areas, and this service can be configured to support those requirements.
Leverage Oracle’s vast experience in providing operational administration, IT maintenance, and joint configuration oversight or key applications, database, and PaaS environments to gain IT efficiencies and cost savings. Nobody knows how to manage and operate Oracle products and cloud services better than Oracle—we ensure optimal availability and performance while allowing you to focus on strategic IT initiatives instead of day-to-day run and maintain activities.