Oracle Software Web Browser Support Policy


As per the Oracle Software Technical Support Policies document, you must remain on a supported environment – including applications and platforms – to receive technical support. If a vendor retires support for its product, you may be required to upgrade to a current certified and supported product, application, hardware platform, framework, database, and/or operating system configuration to continue receiving technical support services from Oracle.


In the specific case of Web Browser support, the following four browsers are supported in accordance with the vendor support policy listed:

  • Mozilla Firefox:  Support for the most current major ESR version and above, in production only
    Please visit the Mozilla FAQ for a description of the Firefox support policy: https://www.mozilla.org/en-US/firefox/organizations/faq/  
  • Apple Safari: Support for most current major production release and one prior release


A Major Release is defined as the largest version number for the browser release. As an example: Microsoft Internet Explorer 11.  Microsoft Internet Explorer 11.x is not a major release.

Support is provided by Oracle on all platforms that the browser vendor provides support for.  For mobile device operating systems, Oracle provides support for the most recent browser delivered by the device operating system only.

 

 Chrome

 Firefox

 Microsoft Browser

 Safari

Android

 Supported *

 Not Supported

 N/A

 N/A

iOS

 Not Supported

 Not Supported

 N/A

 Supported

Mac OS X

 Supported

 Supported

 N/A

 Supported

Windows

 Supported

 Supported

 Supported

 Not Supported


* Chrome for Android only, not native Android browser

In the case where feature parity is not consistent for the same browser version across platforms and devices, those features are only supported by Oracle to the extent that the vendor has enabled.

Oracle Software will support new browser releases in accordance with the following schedule and distribution methods:

  1. For new major releases of Mozilla Firefox and Google Chrome, Oracle will provide support with all versions of Oracle software that are under active support immediately upon general availability of the browser. Reference Oracle Error Correction Policy(ECP) support documentation for specific product support information. Note 1290894.1, Error Correction Support Dates for Oracle Fusion Middleware 11g (11.1.1/11.1.2) and Note 209768.1, Database, FMW, Enterprise Manager, TimesTen In-Memory Database, and OCS Software Error Correction Support Policy.
    • Any issues encountered that will require Oracle software fixes, will be fixed and provided via the established patching process for the specific product requiring the fix.
  2. For new major releases of Microsoft Browser and Apple Safari, Oracle will provide support with all versions of Oracle software that are under active support within nine months of general availability of the browser.
    • Oracle will issue an appropriate PSU or patch set/RUP for each supported version of Oracle software in support of this browser version.
  3. Oracle will stop supporting a browser version from a vendor with all supported versions of Oracle software immediately upon the vendor de-supporting that browser.
  4. For new Oracle Software product releases:
    • For On-Premise products Oracle will certify the latest version of each of the four major browsers and one back (n-1) at the time that the Oracle on-premise software is released for General Availability, as long as the n-1 browser is supported by the vendor.
    • For Software as a Service(SaaS) and Platform as a Service(PaaS) products, Oracle will certify the latest version of each of the four major browsers at the time that the Oracle SaaS or PaaS software is released for General Availability.
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