We’re sorry. We could not find a match for your search.

We suggest you try the following to help find what you’re looking for:

  • Check the spelling of your keyword search.
  • Use synonyms for the keyword you typed, for example, try "application" instead of "software."
  • Start a new search.
Cloud Account Sign in to Cloud
Oracle Account

JD Edwards EnterpriseOne Customer Relationship Management

Oracle's JD Edwards EnterpriseOne CRM is a feature-rich solution that is embedded with other mission-critical processes, such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

JD Edwards EnterpriseOne Customer Relationship Management Products

Resolve any issue with the right information

Oracle's JD Edwards EnterpriseOne Case Management gives your customer service agents instant access to all of the customer information needed to resolve any issue —including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.


Key Features
  • Rules-based alerts and escalation can be set up to meet customer service policies and contract terms.
  • Multilanguage support allows you to support customers worldwide.
  • Access to sales and service means contacts can be easily converted to a service or sales order.
  • Call routing and workflow features let you route calls based on product, customer level, geography, or other parameters and build in automatic e-mails or alerts for follow-up or escalation.
  • Integrated with JD Edwards EnterpriseOne Solution Advisor and JD Edwards EnterpriseOne Branch Scripting.
  • Multichannel capabilities allow you to receive and manage customer interactions across all channels, including voice, Web, fax, and e-mail.

 

Provides end-to-end visibility

Oracle's JD Edwards EnterpriseOne Case Management gives your customer service agents instant access to all of the customer information needed to resolve any issue —including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.


Key Features
  • Automatically generate all required purchase and work orders from service orders
  • Track the service history of all products sold or serviced for a customer
  • Manage service agreements and warranties
  • Manage work done in the field and track parts and labor used
  • Manage service parts inventory
  • Automatically send renewal notices for expiring warranty contracts
  • Call center management capabilities that can direct calls to specific service groups, define workflows for priorities and escalation, and provide a knowledgebase of failures and fixes
  • Customer self-service options for product registration, service requests, and status inquiries
  • Share customer information across sales and service

 

JD Edwards Portal—LearnJDE.com

LearnJDE has everything you need to know about JD Edwards—all in one place. Learn about our product capabilities, newest release features, application documentation, future customer conferences, and connect with JD Edwards via our Social channels.

Get started JD Edwards EnterpriseOne


Request demo

Take a walkthrough with one of our experts.


Take a Tour

Explore JD Edwards EnterpriseOne on your own.


Contact Sales

Talk to a team member about JD Edwards EnterpriseOne.