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Oracle’s JD Edwards EnterpriseOne Customer Relationship Management
Oracle's JD Edwards EnterpriseOne CRM is a feature-rich solution that is embedded with other mission-critical processes, such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.
EnterpriseOne CRM provide a company with a central point-of-contact to capture and manage service processes, provide the basis for all CRM business processes that the organization uses and enable you to create a complete view of each customer.
Employee Detail to set up employees, enter sales, service, and support information so they can participate on sales teams associated with customers, opportunities, quotes, and sales orders.
Address Book enables you to easily access partner information while performing CRM-related tasks. After you create partner records, you can associate those partners with customers, employees, items, sales leads, cases, opportunities, or activities.
- Comprehensive CRM software solution: JD Edwards EnterpriseOne CRM provides a solution that includes all of the business processes and associated systems that touch a customer, including billing and delivery.
- Lower total cost of ownership: JD Edwards EnterpriseOne CRM software is easier to install and less expensive to maintain.
- Sales solutions provide a single repository for customer and supply chain information: The JD Edwards EnterpriseOne sales solution includes enhanced applications for sales force automation, sales order entry, mobile sales, and product configuration, enabling companies to respond quickly and accurately to customer inquiries.
- Superior service solutions: JD Edwards EnterpriseOne service solutions, including JD Edwards EnterpriseOne Case Management and JD Edwards EnterpriseOne Service Management, ensure higher levels of customer satisfaction by providing visibility into customer billing and order information.