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With customer interactions becoming the differentiator between a successful, profitable company and one that is just getting by, why would you rely on a system that has to be pieced together with the rest of your business-critical applications? Oracle's JD Edwards EnterpriseOne CRM software provides a feature-rich solution that is embedded with other mission-critical processes such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.
Sales Force Automation module provides a company with a central point-of-contact to capture and manage sales processes, enter, view, and modify the information for each customer.
Lead application enables you track all contact with a potential customers: products they want, credit rating, partner information, and so on.
Opportunity application enables you to track potential sales to existing customers: products, quantities, dates.